• Adobe Premiere Pro

  Prelude 2.2 crash fix from Adobe

  Posted by Paul Neumann on January 6, 2014 at 5:04 pm

  Got this late last night from Adobe. It works.

  Hi-,

  Here is a work around for you to avoid the crash. Hope it work well.
  On Mac:
  Go to folder /Users/Shared.
  Ensure that “Adobe/Prelude/2.0” is created under the “Shared” folder.
  On Win:
  Go to folder /Users/Public/Public Documents.
  Ensure that “Adobe/Prelude/2.0” is created under the “Public Documents” folder.

  Best,
  Lin

  Read full thread here: https://forums.adobe.com/message/5951144#5951144

  Paul Neumann replied 12 years, 4 months ago 3 Members · 4 Replies
• 4 Replies

• 

  Lee Boot

  January 6, 2014 at 7:30 pm

  A few days ago I downloaded the trial version of Prelude CC and Premiere Pro CC because I needed to log a lot of RED footage and see my work in Premiere. (Prelude CS6 can’t work with RED.)

  I created several projects and logged the footage. Now when I try to open the same Prelude CC projects I did the logging in (same computer; same drive configuration, the projects, as I double click on a clip to open it and see my log comments, Prelude CC crashes.

  I’m having a similar problem with Premiere Pro CC projects created around the same time, but they won’t even load—I just get a “serious error” message and Premiere locks up.

  Is this a licensing or version issue? (I still have the CS6 versions of both programs on the machine I’ve been using for this.) Could that be the problem? Also, I’m still on the free trial version of these programs as I’m trying them out with what had the been the plan of moving our entire imaging lab here at UMBC to the Creative Cloud. But not if this can’t be fixed–I’ve lost tons of work!

  turning chaos into more chaos every day like clockwork
• 

  Kevin Monahan

  January 6, 2014 at 7:35 pm

  Very glad you got a workaround, Paul. Looks like a fix is in progress. Thanks again for filing bugs and posting about your issue.

  Cheers,
  Kevin

  Kevin Monahan
  Social Support Lead
  Adobe After Effects
  Adobe Premiere Pro
  Adobe Systems, Inc.
  Follow Me on Twitter!
• 

  Lee Boot

  January 6, 2014 at 8:35 pm

  The fix did not work for me. The 2.0 folder under “Shared” was already there.

  turning chaos into more chaos every day like clockwork
• 

  Paul Neumann

  January 6, 2014 at 8:40 pm

  This only affected my MacBook Pro. No problems on a new iMac.

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