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PC H.264 Quicktime crash
Some stations require the Quicktime variant of H.264 for their dubs. That was fine when I was on a Mac but when I try to export that format from either Pemiere Pro CS6 or Adobe Media Encoder CS6 on my new PC the program crashes. The non-Quicktime H.264’s doe not cause crashes in either program. Any ideas?
Chris Paul
POV -
26 Replies
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What version of Windows? Premiere (make sure patches are up to date)? Quicktime? And MOV encoder settings? Also make sure you aren’t running anything that will scan the file while it’s being written so try an encode with antivirus disabled.
I use MPEG4/h.264 and MOV/h.264 constantly on Windows without issue.
Alternately, you can export MPEG4/h.264 and rewrap the file using a command-lint tool like FFMPEG.
The command would look something like (I assume you want uncompressed audio, which Premiere’s MPEG4/h.264 won’t give you the option for):
ffmpeg.exe -shortest -i input.mp4 -i uncompressedaudio.wav -map 0:0 -map 1:0 -vcodec copy -acodec copy output.mov
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I have the same problem and spent 3 days troubleshooting with an edit systems expert exploring ALL the possibilities. Even reinstalled Win 7 from scratch then just CS6 to make sure plugins or other programs werent causing the problem. Still QT H.264 would fail in both CS and other programs. I ended up switching to MP4 H.264 which works great and is faster since no QT is involved.
Tom Daigon
PrP / After Effects Editor
http://www.hdshotsandcuts.com
https://www.youtube.com/watch?v=DxPrG3WUyz8
(Best viewed at 1080P and full screen)
HP Z820 Dual 2687
64GB ram
Dulce DQg2 16TB raid -
You can try this fix to bypass the QT decoder.
https://blogs.adobe.com/VideoRoad/2012/12/premiere-pro-and-quicktime-and-nikon-oh-my.html
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Thanks. I think you misunderstand my problem with QT H.264. When ever I try to EXPORT from Premiere or AME or any other software, it starts the process then dies immediately and the export fails.
The fix mentioned in this article is how to get QT H.264 to PLAY when playback is a problem by renaming it.
Two different process. When exporting I dont have control over the codec.
Like I said, I avoid using QT as much as possible on the PC. I have found alternatives that work and export 2X as fast.Thanks for the link though. 😀
Tom Daigon
PrP / After Effects Editor
http://www.hdshotsandcuts.com
https://www.youtube.com/watch?v=DxPrG3WUyz8
(Best viewed at 1080P and full screen)
HP Z820 Dual 2687
64GB ram
Dulce DQg2 16TB raid -
I figured that if renaming the extension forces PPro to bypass QT for the decode, then QuickTime shouldn’t get in the way of the image processing pipeline, thus mitigating QT related issues.
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“I figured that if renaming the extension forces PPro to bypass QT for the decode, then QuickTime shouldn’t get in the way of the image processing pipeline, thus mitigating QT related issues.”
Gerard I think you are missing the point. The original posters problem was in the EXPORTING of H.264.
Some stations require the Quicktime variant of H.264 for their dubs. That was fine when I was on a Mac but when I try to export that format from either Pemiere Pro CS6 or Adobe Media Encoder CS6 on my new PC the program crashes. The non-Quicktime H.264’s doe not cause crashes in either program. Any ideas?This is an ENCODONG problem. Your solution is to change the DECODING process by changing the way it plays back. The stations want a Quicktime H.264 and he is having problems doing that.
Tom Daigon
PrP / After Effects Editor
http://www.hdshotsandcuts.com
https://www.youtube.com/watch?v=DxPrG3WUyz8
(Best viewed at 1080P and full screen)
HP Z820 Dual 2687
64GB ram
Dulce DQg2 16TB raid -
Ah. My bad. You’re right. It’s an encoding issue.
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BUMP for this thread because I have had the EXACT SAME ISSUE since CS6 (CS5.5 exported H.264 Quicktimes on the SAME SYSTEM with no problem).
As mentioned above, I also prefer working with MP4 files, but there are those few stickler clients out there that want their H.264 files to say “MOV”!
Anyone have any ideas yet?James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com -
I just did some additional testing and found that the problem only occurred when I attempted to make an 1920×1080 H.264 QuickTime file.
Using the same original file (1920×1080), Adobe Media Encoder WILL export 720×480/486 H.264 MOV file.
More interesting still, it will ALSO export at 1280×720.
Testing this information to it’s limits, I found that the cutoff for a successful render is between a frame size of 1610×906 and 1609×905.
Useless, random sizes, I know… but that’s the breaking point for Adobe Media Encoder CS6 (6.0.3.1 to be precise) and H.264 Quicktime files.James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com -
I agree this is an annoying issue. But it works from Premier…
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