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PC H.264 Quicktime crash
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Now using CC on the same system. Still having this problem… but not on our other workstations which are similarly configured.
My conclusion is that there must be some wonky software/firmware installed on this one particular system that is causing the issue.
Now if only I could figure out what it was…!James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com -
We are having the same issue on our PCs. We just rebuilt our entire post-production facility – we now have 8 identical PCs running Windows 7 and Adobe CC. All of them have the same issue when attempting to export 1920 x 1080 Quicktime H.264s; they all fail.
It’s not the end of the world as there are many other (better) options for exporting, but, there are still plenty of times when we get asked for this and we can’t deliver. It just bothers me that I can’t figure this out.
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Okay, with that I’d say we’ve identified a concrete problem here. So, until this catches Adobe’s eye–let’s do some comparing to see if we can rule out variables.
First off, let’s start with the OS. This seems to only be an issue on Windows–but for my post house, more specifically the problem only exists on a workstation running “Windows 7 Professional 64-bit SP1”
A workstation running “Windows 7 Ultimate 64-bit SP1” works perfectly fine.
Both run the latest version of CC, and have the most current set of OS updates installed.
How about you?
James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com -
Sorry it’s taken me so long to respond. All of my problematic machines are running Windows 7 Professional 64 bit SP1, and a fully updated Adobe CC. We have had this issue from when we first installed CC through to the latest update. That is to say, we’ve never had a version of Adobe Premiere CC that has NOT had the problem.
So, based on your information, it looks like this is somewhat limited to Windows 7 Pro. I have a contact at Adobe – I’m going to send him an email with this info and report back what I hear.
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Agreed, it sounds like Windows 7 Pro is the best place to begin.
Prior to CC, I had the same problem on the same machine with CS6–more reason to suspect the OS rather than the version of Adobe.
Please let me know what you hear!
James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com -
I just updated both machines to Adobe CC 2014. The problem continues on the Windows 7 Pro machine.
James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com -
I found this link to a potential solution in an old post on the Adobe Forums:
https://helpx.adobe.com/premiere-pro/kb/error-compiling-movie-warning-or.html
I tried it and it did not correct the issue. I’m still waiting for a reply from Adobe and from the Apple QuickTime forum.
James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com -
Here’s one more piece of the QuickTime/Media Encoder puzzle: On the same system having the rendering problem, I just tried rendering an uncompressed 10bit YUV .mov with uncompressed audio and IT WORKED!
(Of course, a :30 second spot rendered this way is near 5GB, but I figured the info would be worth mentioning.)
Further .mov rendering studies (all from Adobe Media Encoder CC and CC 2014 at 1920×1080):
1) H264 video with uncompressed audio FAILED
2) Uncompressed video with AAC audio FAILED
3) Sorenson video with uncompressed audio FAILED
4) Using any of these settings to re-render the uncompressed 10 bit uncompressed audio file — all FAILEDStill no solid recommendations yet from the Quicktime Forum or Adobe.
James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com -
Did you have any luck with this? Would love to figure this out.
My own investigation seems to lead to installing another version of Premiere (CC2014 in my case). As soon as I installed this upgrade, the QuickTime refused to render and failed every time. I had just created a particular setting in AME for a project prior to upgrading (and the resulting encode worked as expected). When I went to use that same preset in the CC2014 it failed.
So I uninstalled the CC, and a bunch of functionality went away so I am now reinstalling CC2014 to see if this helps.
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Still living with this issue as well. The upgrade to CC2014 did not fix it.
Following the Quicktime trail, I spoke with Apple support. They promptly dismissed it, placing the blame on Windows OS.
No official word yet from Adobe.
James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com
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