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Media Encoder Won’t Open
Hi,
I am having a problem with Adobe media Encoder and thought someone might help.
It has stopped opening at all. Whenver it gets to Loading Windows Media, which I believe is the last thing to load, it crashes out and gives an error message.
It was working fine until I added an external hard drive to the system in the middle of an export. Then I got the BSOD and afterwards it stopped working. Tried uninstalling and reinstalling to no avail.
Any thoughts ? Thanks.
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9 Replies
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I had a similar problem with CS5. I ended up deleting the .xml and .pref files in the C:\Users\Login\AppData\Roaming\Adobe\Adobe Media Encoder\5.0 folder and it is much happier now.
–Rob -
Have you had any success in finding out what the problem was?
Cliff Potter
Editor
ERGOMETRICS -
The way we fixed the issue was by deleting the file “Watch Folder Info.xml” that is located in c:\Users\’your account’\appdata\roaming\adobe\Adobe Media Encoder\4.0\
That has worked for us and we haven’t had any issues since then.
Chris
Chris Holland
Editor/Animation/Design
hollandedit.com -
I am having the same issue with my CS4 Encoder…but my 4.0 folders are practically empty with nothing to move or delete to trick the program into opening. I found another thread that said to reveal/show hidden folders , did so, and still nothing remotely close to what you guys are saying should be moved/deleted.
Any ideas?
Thanks
Alex
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Ignore my previous post. I found said folders, fingers crossed i will be able to be as successful as you guys.
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I know it’s on old thread, but let me chime in to say that I had Media encoder CS5.5 that was refusing to open and refusing to encode anything from premiere. I deleted the watch folders.xml as recommended above and it worked like a charm. thanks. Just trying to document for the next person who comes along.
Ryan Bedell
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wow Rob… thanks a lot!!
not sure what kind of magic that deleting did… but it did work just fine!!
thanks a lot again
cheers
Francesco
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I’ve done this, and Media Encoder still doesn’t work.
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It has worked for me in cs 5.5 so thank you. I’ve been having this issue for more than 3 months so now I’m a very happy man. Thank you all..
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