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Activity Forums Adobe Premiere Pro adobe media encoder CS4 pproheadless.exe

  • adobe media encoder CS4 pproheadless.exe

    Posted by Nitzan Assaf on February 8, 2009 at 8:16 am

    hii,
    i have premiere CS4 and media encoder CS4 and all the time i want to export video pop up a windows window that tell me “pproheadless.exe has stopped working”..the export didnt continue..??
    what to do??
    i allready reinstall the software..
    i have HP computer a6542 dual core 2 3 giga, 3 ram memory.500 giga hard disc..

    tahnks..

    Yashwanth Nagaraja replied 16 years, 6 months ago 6 Members · 12 Replies
  • 12 Replies
  • Eddie Lotter

    February 8, 2009 at 3:08 pm

    Please provide these details to help us help you.

    Cheers
    Eddie

  • Nitzan Assaf

    February 10, 2009 at 8:55 am

    hii, its didnt help me…
    someone else have an idea??

  • Eddie Lotter

    February 10, 2009 at 2:48 pm

    [nitzan assaf] “hii, its didnt help me…”

    You missed the point.

    We need details from you so that we can help you.

    Cheers
    Eddie

  • Nitzan Assaf

    February 10, 2009 at 3:50 pm

    hii,
    i didnt understand what you mean…
    i serach all the web and yet i didnt found a sulotion for my problem..when i export to mecs4 i get an eror “pproheadless.exe”
    and the export didnt continue..
    any idea??
    whats details do you mean?

    i have vista home premium,32bit,3 giga ram,nvidia 9500 gs, 500 giga hard disk

  • Eddie Lotter

    February 10, 2009 at 5:02 pm

    [nitzan assaf] “whats details do you mean?”

    The details listed near the bottom of the page I gave you a link to.

    They are numbered for your convenience.

    Cheers
    Eddie

  • Nitzan Assaf

    February 10, 2009 at 5:40 pm

    nothing help me…

  • Eddie Lotter

    February 10, 2009 at 7:12 pm

    [nitzan assaf] “nothing help me…”

    That’s because we cannot read your mind. I have to give up at this point.

    Cheers
    Eddie

  • Jiri Fiala

    February 13, 2009 at 11:22 am

    Nitzan, you need to read all the way through the link Eddie gave you 🙂 We cannot help anybody without this vital information:

    1. The codecs used in your source clips (use the FREE GSpot or MediaInfo to determine the codec)
    2. Premiere Pro
    1. Platform in use (PC or MAC)
    2. Version number
    3. Installation language
    4. Updates applied
    5. Project settings
    3. Operating System
    1. Name
    2. Update/patch level
    3. Installed language
    4. CPU type and speed
    5. Amount of memory (RAM)
    6. Video card
    1. Manufacturer
    2. Model
    3. Driver version
    7. Number of monitors (displays) in use
    8. Audio card
    1. Manufacturer
    2. Model
    3. Driver version
    9. Each hard drive’s capacity and space remaining
    1. Disk setup (partitions used, raid configuration, what is where for OS/projects/media/scratch/audio)
    10. Hardware capture device
    1. Manufacturer
    2. Model
    3. Driver version number
    11. Capture software
    1. Name
    2. Company
    3. Version
    12. Comprehensive list of third-party plug-ins you installed.
    13. Exact text of any error messages
    14. Explain clearly what you want to do, what you are doing and what the result is
    15. Be sure to mention if it is something that worked before using the same procedure
    16. Very importantly: Post details of troubleshooting you have already done to avoid “did that” reponses to questions people ask when trying to help.

  • Eric Dugard

    July 23, 2009 at 7:08 am

    Dear Jiri
    Dear all,

    I am writing to you becaus ei am pretty desesparate with my AME refusing to encode, crashing with the pproheadless.exe error …

    To start with the detailed infos..

    I use Premiere Pro CS4 in English (with latest updates from adobe installed) on a Windows PC Vista Home Premium 64bits Edition (SP1).
    I have an Intel Core i7 940 (at 2.93 GHz) with 12 GB of RAM with only one monitor. Graphic Card is a NVDIA GeForce 9600 GS. My Hard Disk is without partition (save for a small recovery D drive – everything else: windows, programs, files are on C).

    My project consists only in jpeg pictures 8all 1024×666 pixels). They all weight about 700Ko and are extented on the timeline between 2 and 6 seconds. I have 3 video tracks and no audio track. The output size is 3072×666 pixels (ie one video track is on the left, one center and last right), so I use the following settings
    Sequence: Desktop then 3072×666 pixels
    When encoding: Custom size. I usually encode Quicktime movie with the MPEG4 codec
    The total length is about 4 minutes only. All jepgs come from film scanned (on a Nikon scanner) and then processed with Photoshop CS4. I have no plug in.

    For weeks, Premiere worked perfectly, with the exaqct same settings are described above. Then something odd happened: for some sequences, Premiere would encode perfectly for some, AME would stall very fast. No error message, just that after few second (between 2 and 4), it just stopped, as if the encoding was finished although it never stopped. Puzzled, I re-installed Premiere (and AME) .. and now I m getting the “PProHeadless.exe has caused an error …” crash everytime I m encoding. Extremely frustrating…

    I have tried few solutions described in other threads, notably Adobe forums.

    – Select in PPro: edition >preference > general> , optimize the render = MEMORY and I also inscrease the asio memory buffer to 4096 and selected “32 bit” to avoid the “jkl” bug.

    – Open Task Manager , go to Aaffinity and reduce the number of CPU PProHeadless.exe can work on – it was adviced to reduce it to just 2, did not work. Also reduce it to just one, did not work either. By looking carefully at the task manager, I saw taht also I ve set PProHeadless.exe to work only on CPU 0, the number of CPU Task manager said it was working was moving from 0 top 2. Strange..yet it was still a small number, and, yes the crash happened again.

    Nothing worked.

    – I have noticed that one participant solved the issue by “In the Windows’ Error report I clicked the ‘details’ button and found that it pointed to – nvoglnt.dll, which, after some ‘googling’ pointed to Nvidia graphics drivers. I downloaded a nvoglnt.dll file, and replaced the one I had in Windows\system32.”

    I tried the same, my error message pointed to ImageRenderer.dll which seems to be a file used by Photoshop.. Dont know why Photoshop is linked to this (maybe because the still pictures I have were trimmed down and turned into japegs in Photoshop??). Anyway I m a bit weary of replacing a Photoshop file by something of the same name found on Internet…

    Would you recommend to do that?

    I m a bit desesparate, any help is more than welcomed!

    Thanks to all

    Eric

  • Josep Marin

    September 28, 2009 at 4:43 pm

    Hi i have this problem when exporting Adobe Premiere I am desperate because I have not found anybody q. Solution to this problem can someone help with the export error pproheadless.Exe. Thank you very much, Josep.

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