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AspectHD upgrade and CineForm support Frustration!!
Hey, I just upgraded to AspectHD 5.0 from 4.x, and it won’t activate. Nor can I get anyone from CineForm support to answer a support-request email. And it’s been days. Can anyone help me out here….it’s a long, tedious and frustrating process with CineForm in the first place.
You can’t just upgrade the software, like say, Premire Pro, you have to deactivate, remove previous versions, send in an activation request, wait for an activation key…
And at the end, I finally get an activation key that won’t work, so I go through all the steps again….and it seems things get worse and worse. Now it says I can’t deactivate the old version, but without deactivating, it won’t activate the new one. And through it all, zip on customer support. Only one footnote, they’re kind enough to put in small print: if you let the trial perid run out without activating the software, Premier Pro may not work properly.
Thank you for that.
Is it just me, or has anyone else out there found CineForm’s process horribly tedious and frustrating, and their customer support extremely lacking, and ultimately unsupporting.
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5 Replies
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Has this been addressed? We often find the activation email is caught in people’s spam filter. Email support@cineform.com as here might be people still there before the long weekend, otherwise use the ticket system at http://www.cineform.com/support.
David Newman
CTO, CineForm– David Newman
– CTO, CineForm
– web: http://www.cineform.com
– blog: cineform.blogspot.com -
No. I said I got the email with the activation key, just that it doesnt work, can’t deactivate or activate…and no response from cineform online support ticket….I’ve had a tick number since Wednesday, and not it’s late Friday..and into the weekend.
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There should have been no deactivation, that is likely why it is messed up. In the meantain use the NEO HD (not HDV) trial, that will get you 15-days until solved.
– David Newman
– CTO, CineForm
– web: http://www.cineform.com
– blog: cineform.blogspot.com -
Opps, I meant Prospect HD.
– David Newman
– CTO, CineForm
– web: http://www.cineform.com
– blog: cineform.blogspot.com -
Went through the whole process again, and this time it worked. But man, it’s an ordeal….. There’s got to be a simplier way to upgrade a product.
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