• Adobe Premiere Pro

  2.0 Media Encoder Disappearing Act

  Posted by Jay Handleson on June 4, 2006 at 2:53 pm

  I’m experiencing some bizarre behavior from media encoder and DVD settings.

  When trying to export using the Media Encoder, when I click on the media encoder under file, the hourglass comes on disappears and then nothing. If I click anywhere on the PPro window, I hear the Windows error beep. I have to press escape to get back into the program. I thought it may be just this project and some sort of corrupt setting, but when I opened a recent project that I was able to export in the past, I get the same result.

  I experience the same scenario when trying to change settings on DVD export.

  I’ve tried the re-install from program disk without success.

  ASUS P4C 800 Deluxe
  P4 3.2
  2 GB RAM
  2 SATA Video drive
  1 IDE System Drive
  GeForce FX 5600 Ultra

  This strange behavior just recently started (last night) and has never been an issue before.

  No software changes have been made nor any hardware additions or removals.

  Any suggestions?

  JayH

  Jay Handleson replied 19 years, 11 months ago 3 Members · 5 Replies
• 5 Replies

• 

  Gene Colburn — email address bounces notices

  June 4, 2006 at 3:31 pm

  Hi Jay

  You might have a corrupt Pref file in Premiere. There are tips at this link https://www.adobe.com/support/techdocs/332224.html that might help.
• 

  Steven L. gotz

  June 4, 2006 at 4:49 pm

  Are you waiting long enough. It can take a while for the AME to come up, and if you click elsewhere you may be hiding it when it finally does come up.

  Steven
  https://www.stevengotz.com
• 

  Jay Handleson

  June 4, 2006 at 5:41 pm

  I’ve tried the Premiere Preferences removal and reinstallation and still have the same problem.

  I’m fairly certain I’ve waited more than long enough, if that is the case, then I think I’ve got other issues cause I have waited over 5 minutes thinking exactly what you mentioned Steve.

  I’m at a loss as to why the reinstall from disk did not fix the problem.

  If I do a complete uninstall, I shouldn’t lose any project info, should I?

  I’ve got four current projects in the system and don’t want to lose any of that data, as I was able to work around the lapse.

  Thanks,

  Jay
• 

  Gene Colburn — email address bounces notices

  June 4, 2006 at 6:12 pm

  I have,nt had to resort to anytning that extreme. If you do a complete uninstall and reinstall you won’t loose your project files, but you will most likely loose your history and project archive files, unless you bak them up. I do not think however this is a Premiere issue. Its most likely some other hardware issue, or have you recently done anything that would alter the codec files. Such as install and uninstall some trial multi-media software that altered them? In that case reinstall of Premiere should fix it. What capture card if any are you using. Perhaps its as simple as uninstall, and reinstall of those drivers.
• 

  Jay Handleson

  June 4, 2006 at 6:59 pm

  Well Gene, you nailed it. Canopus DV Rex w/RT and MPEG card was the culprit.

  It hadn’t ocurred to me because the two had existed peacefully since 2.0 initial installation. But upon removal, viola!

  It really is kinda sad, the damn card served well and long.

  Now back to cleaning out all the Canopus software…what a drag!

  Thanks for the help guys,

  Jay

Reply to this Discussion! Login or Sign Up