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Computer restarting after premiere opening
Hi everyone,
I need help. I just bought a new HP Media Center computer, and I installed Premiere. When I go to open premiere the system restarts, and gives me an error stating
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7 Replies
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Have you tried uninstalling/reinstalling Premiere Pro?
What does HP think? This sounds like a system issue as I’m not sure PPro can even break something that profoundly…however, anything is possible I suppose.
TimK,
Kolb Productions,
Creative Cow Host,
Author/Trainer
http://www.focalpress.com
http://www.classondemand.net -
Yes I have uninstalled and reinstalled lots, and the same thing happens. I chatted with HP for 3 hours, and they were of no help what so ever. The guy was more interested in why I was using premiere pro then getting my problem solved.
Jeremy Lei
http://www.jehleicreations.com -
Jeremy,
This is a known problem with the new HP media center systems. The problem is a faulty audio card. From what I am told, HP is working on it. But, in the meantime I would reccomend getting a cheap sound card and then dealing with HP at a later date, when they do fix the issue.
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There is now way around it? I can’t just change a setting or anything?
Jeremy Lei
http://www.jehleicreations.com -
[jehlei] “There is now way around it? I can’t just change a setting or anything?”
No other option, sorry. That is HP’s reccomendation.
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For anyone still interested, an improved Audio driver has been released, that eliminates this problem: https://drivers.softpedia.com/get/SOUND-CARD/REALTEK/REALTEK-High-Definition-Audio-133.shtml
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