• Adobe After Effects

  error: Unable to Import, Check the PluralEyes 4 log file for details, Error details: error file does not exist.

  Posted by John Watts on September 21, 2018 at 7:26 am

  Have used newest version of Plural Eyes 4 on the latest Premiere for the last three weeks on a 10 camera sync. (Multicamera talk show with cameras locked down)
  Until tonight it has worked perfectly. But, tonight, getting the following error: Unable to Import, Check the PluralEyes 4 log file for details, Error details: error file does not exist.

  My timeline is identical to last week. The file types are all identical to last week. All video and audio on all files appear to be in order. So, why…at 2AM with a ludicrous turnaround time does this happen now?

  Anyway, if someone in the world is up and familiar with this issue, help would be appreciated. Meanwhile I’ll attempt the usual computer reboot, possibly reload the PluralEyes software and see what happens.

  Thanks

  John Watts

  Nathan Bolda replied 6 years, 6 months ago 3 Members · 3 Replies
• 3 Replies

• 

  John Watts

  October 3, 2018 at 9:10 pm

  Wow, crickets on this one.

  Interestingly, I received help from Red GIant, seemed to resolve the problem on a test sequence. However, at the ludicrous hour in the middle of the night in which I edit, Plural Eyes failed again, even after making the adjustments instructed from support.
  So, I’ve been trying to reach support at Red Giant for days now. No response, email, support ticket, phone…nothing.
  This first time they responded within a day! So, what gives now? You can’t even leave a message on their voicemail, even if you call during business hours.

  Has anyone heard that Red Giant is having problems staying afloat?

  Getting concerned.

  John Watts
• 

  Paul Boshoff

  January 28, 2019 at 12:45 pm

  Hi John

  I don’t know if you’ve received an answer on this yet or resolved it yourself, but I’ve just discovered the problem. It seems you cant send a sequence to PluralEyes 4 if the sequence name has a “/” in it. I don’t know which special characters are allowed and which aren’t, not getting any trouble with a “-“, but yeah, if you find yourself running in to this problem again, just check your sequence name for special characters.

  Cheers
  Paul Boshoff
• 

  Nathan Bolda

  February 14, 2020 at 5:06 am

  i want to kiss you. this was exactly the problem

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