• Adobe Premiere Pro

  Keyboard Shortcuts window not opening

  Posted by Ryan Tiedgen on August 8, 2023 at 4:23 pm

  Hello creatives!
  Ran into an issue I haven’t seen before: After having a new alienware computer setup with Windows 11 and booting up Premiere, my settings did not follow. I then tried to open the keyboard shortcuts through Edit > Keyboard shortcuts, and that window will not open to make changes.

  I tried it on 23.3 and 23.4, same issue. Anyone experience this or know of a fix? THANKS!!!

  Hector Vera replied 3 years ago 2 Members · 1 Reply
• 1 Reply

• 

  Hector Vera

  August 8, 2023 at 5:54 pm

  Not so sure if you fully upgraded your alienware computer with a new hard drive or not. Is it a Desktop or a Laptop? Because if you upgraded your Windows on your Desktop computer for example, all the settings should be saved but if its a new computer, the settings on Premiere Pro should be set as default in the beginning. That’s how I see it.

  If the Keyboard shortcuts is not even opening after going to Edit -> Keyboard Shortcuts , then I would assume something is going on with the application itself. Could be some corrupt or missing critical files preventing you from opening and making changes. Try uninstalling Premiere Pro and reinstalling it to see if somehow it fixes the issue and opens the Keyboard Shortcuts. When it reinstalls, it installs all the critical background files and processes working behind the scene to open it again. Best of luck and let me know if you run into any issues along the way.

Reply to this Discussion! Login or Sign Up