• AJA Video Systems

  Damaged 500HD

  Posted by Chris Thomsen on May 16, 2011 at 5:40 pm

  Hello,

  i bought an AJA KiPro and an optional 500GB HD in germany from BPM-Media.com.

  Today the 500GB seemed to be damaged. Since today I can`t write files on it.

  I formatted the drive two times in the Ki Pro, and the drive needs long to be shown in the finder. When it appears, i can put a ProRes-file in the “Aja”-folder, but then the finder shows me an error message like “Can`t write because of an read/write-error”.

  My internal HDs are ok and writing on the other Aja-drive (250GB) is also no problem.

  To solve the problem, i used the apple hd-app (Festplattendienstprogramm in german). This showed me “damaged disk”, but a repair failed.

  Is there a possibility to send the drive to Aja and get a new 500GB-drive for a “special-price”?

  Greetings Chris

  Chris Thomsen replied 14 years, 12 months ago 4 Members · 4 Replies
• 4 Replies

• 

  Jeremy Garchow

  May 16, 2011 at 8:08 pm

  I would contact AJA Support for a replacement.

  support at aja dot com
• 

  Aja Sales department

  May 16, 2011 at 11:10 pm

  AJA Ki Pro Storage Modules can be replaced under warranty. Please contact AJA Technical Support to arrange an RMA.

  Support contact information can be found here:
  https://www.aja.com/support/contact-support.php

  —
  AJA Video Systems
  +1 (530) 274-2048 Intl.
  (800) 251-4224 US
  sales@aja.com
• 

  Chris Thomsen

  May 18, 2011 at 7:00 am

  Fantastic support!

  Thanks.

  Greetz- Chris
• 

  Matthew Causon

  May 23, 2011 at 5:44 pm

  Or to save higher shipping costs and potential import taxes you could arrange for an advanced replacement via your dealer arranged from the distributor in Germany.

  Best regards

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