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FCP Crashes with AJA Video Ouput Plug-In error
Been getting more and more of these crashes over the last month and updating to the 7.1 AJA driver did not fix this.
FCP simply quits by disappearing off the desktop with an error message that the crash was caused by a problem with the AJA Video Output Plug-In. AJA told me the 7.1 driver would fix this, but it has not. Anyone else seeing this?
Walter Biscardi, Jr.
Editor, Colorist, Director, Writer, Consultant, Author.
HD Post and Production
Biscardi Creative Media“Foul Water, Fiery Serpent” now in Post.
Creative Cow Forum Host:
Apple Final Cut Pro, Apple Motion, Apple Color, AJA Kona, Business & Marketing, Maxx Digital. -
24 Replies
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Yes, we have. Multiple users in multiple rooms. We’ve been working on the problem with AJA and Apple engineers as well as our engineers here at Turner. Unfortunately, we’ve had many, widely varied problems since upgrading to FCS3. At one point we upgraded our Kona drivers (to 7.1, I believe) and the problems worsened (as did non-accurate edits-to-tape) so we reverted.
It seems to occur most often with ProRes 422 HQ 23.98 media. The project that it was happening with is huge, leading to other lay-off problems (dropped frames) and was originally started in FCS2.
I posted on the Cow at some point, but It might have been in reference to the “green flashes” which sometimes precede the AJA error crash. Have you seen the green (and pink) flashing? Or that particular post?
So the bottom line is that we have no answer right at the moment. but we’re working on it. Too many variables. I will tak to the other editors and see if we can’t summarize what we’ve tried so far, and I’ll post back – with something useful.
You’re not alone…
Dan Monro
FCP, Avid, AfterFX, Atlanta
MacBook Pro 2.4 GHz Intel Core 2 Duo 2 GB ram
Mac OS X 10.5.7
GeForce 8600M GT Final Cut Pro 6.0.5 Quicktime 7.6
– OR –
2 x 3.2 Quad Xeon; 16 GB ram
Mac OS X 10.5.8
NVIDIA Quadro FX 5600 Final Cut Pro 7 Quicktime 7.6.4 -
Myron (the other editor on this project) just reminded me that we switched our playback only to 8 bit (playing back the HQ media) and that helped. He also said:
“With the AJA 7.1 driver I’d make sure to NOT be in the default 64bit mode. We downgraded to 32bit which helped a little. Also switching to 8bit video output sometimes helps. I’ll try to think of more.”
So, that’s what we did in terms of reverting the drivers.
Here’s some info on the “green flashes”:
https://forums.creativecow.net/thread/8/1063066#1063082
This is a thread that was specifically related to XDCAM and the green flashes and I cite another thread in this one. Honestly, I can’t remember which crashes reported the AJA plug-in, and which ones reported “quit unexpectedly”.
The project is over now, so we’er hoping to have a chance to do some actual troubleshooting.
Dan Monro
FCP, Avid, AfterFX, Atlanta
MacBook Pro 2.4 GHz Intel Core 2 Duo 2 GB ram
Mac OS X 10.5.7
GeForce 8600M GT Final Cut Pro 6.0.5 Quicktime 7.6
– OR –
2 x 3.2 Quad Xeon; 16 GB ram
Mac OS X 10.5.8
NVIDIA Quadro FX 5600 Final Cut Pro 7 Quicktime 7.6.4 -
The green flashes and 1/2 resolution captures have been around with ProRes HQ since that codec was introduced. As Gary Adcock has posted in numerous threads, the HQ codec is really intended for frame sizes larger than 1920, yet folks insist on using it for 1080 projects.
We only work with the standard ProRes codec. So far my FCP system has blown up twice today with the AJA Output error. It’s only happening on the very latest Mac Pro machine which seems to be a lemon from Apple. They have issues with the Hartwell chips that run the Ethernet ports and now the Kona is having all sorts of issues in that machine as well.
Looks like Apple released this machine well before it was ready for prime time.
Walter Biscardi, Jr.
Editor, Colorist, Director, Writer, Consultant, Author.
HD Post and Production
Biscardi Creative Media“Foul Water, Fiery Serpent” now in Post.
Creative Cow Forum Host:
Apple Final Cut Pro, Apple Motion, Apple Color, AJA Kona, Business & Marketing, Maxx Digital. -
Yes. We found out too late that we weren’t gaining anything by using HQ – with the exception of some RED 2k material that we round-tripped to Color. Again, the project went on too long, and involved way too much footage to re-capture. I’m anxious to see if it happens again with the Standard codec.
My boss says that currently the ball is in AJA’s court; we’ve done what trouble shooting we can, and all fingers point to the AJA. I’ll pass along the specifics of the issues you’re having. We had it on 2 machines mainly, neither of which are the latest or greatest. But it sounds like it could be the interface between the Kona and the Mac.
Sounds like you need to return that one.
DDan Monro
FCP, Avid, AfterFX, Atlanta
MacBook Pro 2.4 GHz Intel Core 2 Duo 2 GB ram
Mac OS X 10.5.7
GeForce 8600M GT Final Cut Pro 6.0.5 Quicktime 7.6
– OR –
2 x 3.2 Quad Xeon; 16 GB ram
Mac OS X 10.5.8
NVIDIA Quadro FX 5600 Final Cut Pro 7 Quicktime 7.6.4 -
[Dan Monro] “I’ll pass along the specifics of the issues you’re having.”
I’ve been in touch with AJA during this too, I would just trying to find out if anyone else was seeing this. The new Nehelam Mac Pro has been nothing but problems between the AJA Kona and the Hartwell Ethernet chips screwing with our ethernet SAN. Waste of money so far.
Walter Biscardi, Jr.
Editor, Colorist, Director, Writer, Consultant, Author.
HD Post and Production
Biscardi Creative Media“Foul Water, Fiery Serpent” now in Post.
Creative Cow Forum Host:
Apple Final Cut Pro, Apple Motion, Apple Color, AJA Kona, Business & Marketing, Maxx Digital. -
Same crashing problems, not as much on FCP ( still using 6.0.6 ) but AJA TV and VTR Exchange became very unreliable. I personally have an IO HD with the 7.1 drivers and Snow Leopard, but the crash reports are related to the AJA output as well.
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I was informed today by a vendor that Apple quietly updated their Mac Pros last Friday and the Octo 2.93 is now gone. That’s the machine causing all the issues since I purchased it in July. Leads me to believe Apple is aware of serious issues with the machine and have pulled it from the market.
Will be making phone calls tomorrow for sure….
Walter Biscardi, Jr.
Editor, Colorist, Director, Writer, Consultant, Author.
HD Post and Production
Biscardi Creative Media“Foul Water, Fiery Serpent” now in Post.
Creative Cow Forum Host:
Apple Final Cut Pro, Apple Motion, Apple Color, AJA Kona, Business & Marketing, Maxx Digital. -
[walter biscardi] ” the machine and have pulled it from the market.”
Still available on there site shipping in 2-4 business days. Are they pulling them from vendor supply?
Warren Eig
O 310-470-0905email: warren@babyboompictures.com
website: https://www.babyboompictures.comhttps://www.babyboompictures.com/BabyBoomPictures/AFX.html
https://www.babyboompictures.com/BabyBoomPictures/KnitWits_Movie.html
https://www.imdb.com/name/nm0251670/EDITING REEL: https://www.babyboompictures.com/BabyBoomPictures/Editing_Reel.html
TITLE DESIGN: https://www.babyboompictures.com/BabyBoomPictures/Titles_Reel.html -
[Warren Eig] “Still available on there site shipping in 2-4 business days. Are they pulling them from vendor supply?”
As an update, the machine is still available as an optional upgrade. It’s just not there on the main page now.
Still making phone calls to follow up on the “new specs” inside the machine and see what that is all about. This 2.93 has behaved in ways I have never seen a Mac desktop behave.
Walter Biscardi, Jr.
Editor, Colorist, Director, Writer, Consultant, Author.
HD Post and Production
Biscardi Creative Media“Foul Water, Fiery Serpent” now in Post.
Creative Cow Forum Host:
Apple Final Cut Pro, Apple Motion, Apple Color, AJA Kona, Business & Marketing, Maxx Digital. -
Ok further update.
As noted earlier, the 2.93 is still available.
Apple has added a 3.33 option.
The Intel Hartwell Chip that was introduced with the Octo 2.93 machine to drive the on-board Ethernet ports is now EOL. This is the chip that is causing the bulk of the problems for us in the edit suite.
More details to follow.
Walter Biscardi, Jr.
Editor, Colorist, Director, Writer, Consultant, Author.
HD Post and Production
Biscardi Creative Media“Foul Water, Fiery Serpent” now in Post.
Creative Cow Forum Host:
Apple Final Cut Pro, Apple Motion, Apple Color, AJA Kona, Business & Marketing, Maxx Digital.
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