Mac pro won’t boot with kona 3 installed

AJA Video Systems

Mac pro won’t boot with kona 3 installed

Posted by Ian Howe on May 18, 2008 at 5:58 pm

Hi I have just received a new Mac pro 3.2Ghz dual quad core. It came from a broadcast sales company and was already installed with a Kona 3 and FCS 2. when I turned the machine on for the first time it would not boot up, so I called Apple and after removing the Kona 3 card the machine worked fine. Has anybody seen this problem before or do I have a duff card. The card was located in the correct slot and I have tried reinstalling drivers but as soon as you put the Kona back in the mac won’t boot.

Matt Rittgers replied 16 years, 3 months ago 6 Members · 10 Replies
10 Replies

Jeremy Garchow
May 18, 2008 at 9:48 pm

What’s your ram situation?
Ian Howe
May 19, 2008 at 8:33 am

I have 16gb installed
Gary Adcock
May 19, 2008 at 12:39 pm

OK

what is the machine config ( OS and QT versions)

did you download the newest K3 driver? My guess is the installer or you used the installer disk rather than DL the newest drivers from AJA.com/support.

gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows
Inside look at the IoHD
Ian Howe
May 19, 2008 at 1:18 pm

osx 10.5.2 and QT 7.4.5 I downloaded the latest drivers. I have now spoken to the supplier who insist it was working when it left them.
Gary Adcock
May 19, 2008 at 2:03 pm

[Ian Howe] “osx 10.5.2 and QT 7.4.5 I downloaded the latest drivers”

Do yourself a favor and run the AJA Conflict catcher in the AJA utilities folder.
see if there is a config issue.

What about FCP 3rd party plugins or other apps?

gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows
Inside look at the IoHD
Jeff Bernstein
May 21, 2008 at 4:07 am

Which slot, besides the “correct one” is the card in?

Jeff Bernstein

Digital Desktop Consulting
Apple Pro Video VAR
XSAN Certified
MetaSAN Master Reseller

323-653-7611
Jeanluc Leon
May 28, 2008 at 4:37 pm

So, does it work now ?
What was the cause ?
Ian Howe
May 28, 2008 at 5:46 pm

Sent the card back to the supplier but they could not find a fault so have had to send the mac back also. I’m now waiting for the verdict.
Jeanluc Leon
May 28, 2008 at 8:02 pm

I hope we all know soon the answer !
Good luck!
Please don’t forget to inform us !
Matt Rittgers
June 2, 2010 at 6:57 pm

having the same problem with a 2×2.8 quad Xeon. Removed kona card, and computer boot up, but still having restart problems. Just got a message saying “Updating Boot Caches” from OSX. Let’s see if this makes it happy.

oh, we’re running OS Leopard 5.8

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