• Adobe Creative Cloud

  CC “Apps” Not Loading, Unable to Download (OSX Yosemite)

  Posted by Stephen Rutherford on January 14, 2015 at 4:57 pm

  My company just got CC and I am in the process of installing it on my Mac. I do have admin rights and am able to install software. I also checked my firewall settings and it is currently set to “Off”.

  I was able to install the Creative Cloud App (1.9.0.465), but when I attempt to download an application (PhotoShop, Premiere, After Effects), I am only met with a “loading” screen.

  

  I am signed in, as I see appropriate content on the “Home” tab. Any assistance is appreciated.

  Stephen

  Stephen Rutherford replied 11 years, 5 months ago 1 Member · 1 Reply
• 1 Reply

• 

  Stephen Rutherford

  January 14, 2015 at 7:31 pm

  I spent some time with Adobe tech support today and the problem was caused by residual CS6 files that were left over from an uninstall (which happened before I started working here). After about a half hour of tinkering, tech support was able to get me going and I’m downloading apps now. I hope this might help someone else who is having a similar issue.

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