• Adobe Media Encoder

  CS6 AME on PC shuts down Media Core and reports unknown encoder errors. Unusable

  Posted by Tom Daigon on October 2, 2012 at 5:52 pm

  I am trying to convert a 1080P 23.976 DNxHD master that I just exported from PrP CS6 (most recent version).

  I open AME CS6 (most recent version) and select custom template for a conversion to h.264 1080P 23.976. Pix 1

  1useametoconvertdnxhd108023.976toh.264108023.976.png

  It starts for a few seconds then displays “Media Core Shutting Down”. Pix 2

  2mediacoreerrorscreenwhentryingtodoencoding.png

  When I look at error page , it indicated “Unknown error”. Pix 3

  0_3moreameerrorsforsamednxhdtoh.264oranyothercodecs.png

  AME is unusable at this point on the PC.

  I tried doing the same thing on my Mac with the same parameters and version of AME and it had no problem.

  HP Z820, Window 7 Prof. up to date, 64GB ram

  Tom Daigon
  PrP / After Effects Editor
  http://www.hdshotsandcuts.com
  https://www.youtube.com/watch?v=XRIg6h-LIm0 (Best viewed at 1080P and full screen)
  HP Z820 Dual 2687
  64GB ram
  Dulce DQg2 16TB raid

  Tom Daigon replied 13 years, 7 months ago 1 Member · 3 Replies
• 3 Replies

• 

  Tom Daigon

  October 2, 2012 at 6:30 pm

  Uninstalled and reinstalled QuickTime for Windows. Media Core still shuts down.

  Tom Daigon
  PrP / After Effects Editor
  http://www.hdshotsandcuts.com
  https://www.youtube.com/watch?v=XRIg6h-LIm0 (Best viewed at 1080P and full screen)
  HP Z820 Dual 2687
  64GB ram
  Dulce DQg2 16TB raid
• 

  Tom Daigon

  October 4, 2012 at 3:56 am

  Massive testing seems to indicate other apps like MPEG Streamclip and VLC Media Player have exactly the same problem.

  So it appears to be more an HP and/or Windows 7 issue and nothing to do with Adobe.

  Tom Daigon
  PrP / After Effects Editor
  http://www.hdshotsandcuts.com
  https://www.youtube.com/watch?v=DxPrG3WUyz8
  (Best viewed at 1080P and full screen)
  HP Z820 Dual 2687
  64GB ram
  Dulce DQg2 16TB raid
• 

  Tom Daigon

  October 8, 2012 at 9:55 pm

  System Fixed!! Can now encode to QT when necessary.
  Oct 8, 2012 12:47 PM

  Its not only fixed but Tuned Up and running better then ever. I got a hold of the smartest computer wizard I know and he did an amazing job of tracking down the issues and configuring my system.

  This GENIUS is none other then Eric Bowen from ADK. I stand in awe of his smarts. It was worth every penny to not only get it fixed, but tweaked to perfection.

  Some of the possible issues related to…

  1. Windows did an update and replaced the Nvidia drivers for the GTX 570 with its own version unbeknownst to me. Not good.

  2. Had to create a New User since its seemed the old one might have been corrupted.

  3. There were multiple redundant C++ files that were the results of upgrades and installs of various software. Definately problematic.

  And on top of that Eric gave me the ADK “Platinum” (my name) tune up of the HP Z820. Today it sings.

  Thanks again Eric!

  Tom Daigon
  PrP / After Effects Editor
  http://www.hdshotsandcuts.com
  https://www.youtube.com/watch?v=DxPrG3WUyz8
  (Best viewed at 1080P and full screen)
  HP Z820 Dual 2687
  64GB ram
  Dulce DQg2 16TB raid

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