• Square Box CatDV

  CatDV crashed when hitting save

  Posted by Jeanine Strock on August 10, 2011 at 6:08 pm

  I was just looking through a catalog that someone had just finished adding data. I was making corrections, hitting save as I went. I hit save and KABOOM. All the files and data were gone. There was no undo.

  I looked in the Audit Log and it shows a simultaneous “publish changes” and “Delete clips” at 13:33:36.

  Is there a way to find back-up files on the server somewhere?

  Jim Young replied 14 years, 9 months ago 3 Members · 2 Replies
• 2 Replies

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  Rolf Howarth

  August 10, 2011 at 6:57 pm

  Hmm, that sounds odd, so I don’t know what would have happened there. You mean the application itself crashed? Make a copy of the CatDV Error Log and backup from Home > Library > Logs (if you’re on a Mac, or inside your local appdata folder on Windows). Also, please save a copy of the server log and send them all to support@squarebox.com. If you deleted clips on the server (for whatever reason) they should have been saved to the recycle bin. I’m sure the media files themselves won’t have been deleted.
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  Jim Young

  August 10, 2011 at 7:32 pm

  Rolf,
  Just emailed you the log files requested to support.

  -Jim

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