• Adobe Illustrator

  Illustrator Error

  Posted by Janne Rissanen on April 13, 2015 at 1:38 am

  I can’t even create a new file.

  Window popup says:

  “The file “Web.ai” is an unknown format and cannot be opened”.

  What’s the cause?

  Eilis Hershon replied 11 years, 1 month ago 3 Members · 2 Replies
• 2 Replies

• 

  Jonathan Ziegler

  April 13, 2015 at 12:56 pm

  Do you see this as soon as you open illustrator? Does it crash the app? What version of ai? PC/Mac? What have you tried already? Usual suspects: trash the prefs, reinstall, delete and reinstall, close all other apps… Etc.

  Save early. Save often.

  Jonathan Ziegler

  http://www.electrictiger.com
  520-360-8293
• 

  Eilis Hershon

  April 15, 2015 at 4:54 pm

  1. Requires Acrobat (not just the Reader).

  Works on (and was tested in) Illustrator version 10 and all CS versions.
  >Open the corrupt file in Acrobat.
  >Take the arrow tool.
  >Click on any element or text in the document.
  >Just move the object by hitting one of the directional arrows on your keyboard.
  >File, Save.
  >Open the file in Illustrator.
  >It will say ‘this file has been modified outside of Illustrator’ or something to that effect. It will ask if you want to keep changes.
  >Say ‘Yes’ (or OK)

  2. Apply third party tool if this method on above didn’t assist you Recovery Toolbox for Illustrator https://illustrator.recoverytoolbox.com/

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