• Adobe Photoshop

  New file opens as black locked background layer

  Posted by Eojin Kim on April 17, 2019 at 12:04 pm

  So Photoshop CC 2018 has been working very well for months, even until last night (Please don’t tell me to update it, I am comfortable with CC 2018).
  But now, when I create a new file, it opens as a locked black background layer.
  THIS ONLY HAPPENS WHEN I OPEN THE FILE AS A GRAYSCALE FILE. (why??)

  Whenever I try to do things on it, such as fill tool or brush tool, it says “Could not _____ because of a program error”.
  I cannot even add a new layer, everything but “Artboard from layers” is grayed out.
  I have made sure that the file is normal, I set the background color as white, etc. Size of file does not matter.
  The name of the newly-created file is set as “____ @ 33.3% (Gray/1#) * “.
  When I quick export the file as a png, it does nothing.

  I even reset all of my preferences via Ctrl+Shift+Alt, and it still does this!

  How do I fix this?

  Kalleheikki Kannisto replied 7 years, 2 months ago 2 Members · 1 Reply
• 1 Reply

• 

  Kalleheikki Kannisto

  April 18, 2019 at 9:59 am

  Doesn’t sound too good. If that were happening to me, I would reinstall the program.

  Kalleheikki Kannisto
  Senior Graphic Designer

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