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Random ‘database error’ problem with InDesign – HELP!
Hi Guys. I’ve got a few people in my studio who have recently started experiencing InDesign crashes i have not seen before. (even more people with problem since i started writing this post) Seemingly out of the blue, they will get a message that says… ”Could not complete your request because of a database error. The file “blabla.indd” is damaged (Error code:2).” Nothing seems to trigger it, it seems to be totally random. We’re not doing anything clever with InDesign like importing exotic text from other docs or anything – these are dumb straight-up files. I’m wondering if it’s a network problem because nothing has changed as far as the machines are concerned. I’ve asked some of the guys to copy their InDesign documents to their desktops to try and rule this out. So far no problems since. Does anyone know of any network related issues that could cause this? I don’t even know what that error IS so any help would be much VERY appreciated. Situation Info: We’re a small studio of about 12 artists all running Dual 2.7Ghz G5s, each with 8 Gig of RAM under OSX 10.4.7. We are running an Xserve G5 and an Xserve RAID via gigabit ethernet through a Cisco Catalyst 3750G switch. We’re part of a larger network of PC users too. We DID have a domain controller go belly-up last week so now using a different one but that is all i know to be different network wise. PLEASE HELP! AHHRRR!!! Cheers guys. Thommo
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15 Replies
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Tell us more about the error. Is the blabla.indd file part of the InDesgin application, or is it a file saved by one of your machines. Do a find for that .indd file and try to open and resave it (you may just have a corrupted image preview which is 85% of the file in most cases).
Do you have a shared library (.indl) file that that this .indd file may be part of? You may want to restart the server if that is not too much of a problem, and clsoe any shared liabraries until you find the root of this problem.
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Hi. blabla.indd (just a dummy name i used for the sake of the forum) is a file, or in this case many files that are created and saved by the artists on their individual machines. No shared libraries are used in our office. The files are not actually damaged when it crashes (phew) – but it is happening enough to be a real problem with downtime, not to mention scary.
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Do you get this error or similar: “Cannot open ‘unknown document.’ Database error information not available.” This message indicates that the document’s temporary file is damaged or cannot be found. You may still open the last saved version of the document.
What location do you have under edit >> preferences > file handling >> Document Recovery Data. This is the location that the minisaves are done. Should be set to a local disk by default which is good, incase a network drive is going down.
Also do you have any other third party software that is on each computer, like Extensis Suitcase server?
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Hi Mike. I’ve been told by one of our tech advisors that this might be a server issue, so going to try a few things down that track. Will be back if we can not resolve. Thankyou for your help. Thommo.
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G’day Mate! No Worries, c’mon back if you cna’t get it fixed, we’ll put some shrimp on the Barbee for you.
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Hi Thommo
I just read your thread re:Database Error in Indesign and as I’m going through the exact same problem right now, I thought you may be able to help!
John -
Hi John.
I can’t for the life of me remember how that issue was fixed. Think I do remember it being a server thing though.If it comes back to me how we fixed it, i’ll drop you a line.
Good luck.
Thommo -
Thanks Thommo, yeah if you do remember that would be great. At the moment, I’m pulling the files off the server to work on them from my harddrive which seems to work, but it’s obviously only a short term fix!
John -
What server system you using?
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A powerPC G4 running OSX 10.4.11
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