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Intensity Extreme not working under Lion 10.7.3
Hello everyone. Today we got our Intensity Extreme shipped. I went into an apple store to buy a tb cable as well and plugged the thing in. Then I installed the drivers from the DVD and went on trying out several input devices but I won’t get a video signal at all and my iMac’s fan gets curious as long as the new Intensity Extreme is plugged in.
What I tried out was:
1) installed the shipped drivers, startet media xpress, plugged in a Nintendo Wii via component cable – nothing
2) PS3 via component cable – nothing
3) Xbox 360 via HDMI and composite – nothing
4) iPad 2 via hdmi-out – nothing
5) installed the latest beta driver with support for FCPX and tried to get this to work this way – nothing
Did I mention that we tried installing and uninstalled the drivers in different versions several times and every time rebooted the system – just in case but nothing remarkably changed. I also stumbled upon an older board entry in Apple’s support forums where people mentioned starting the computer without the kernel and addons being in 64bit mode. Changed that but nothing happened.
Does anyone have a clue how to resolve this thing? The iMac, as I mentioned, does a lot of noise though it does really nothing. I think there might be some inconsistencies with drivers… but I’m not good at looking into crystal balls.
This is very disappointing at least. We bought this thing back in Octobre because we were told it should be shipped in November. Then again this thing was delayed until now. So we waited a veeeeeery long time. And now I spent 10 hours in rebooting, re-installing, changing cables, settings at the different consoles and so on but in the end there is no signal output and we cannot capture a single frame of video game footage with the intensity extreme. 🙁
Hopefully someone in here might have a clue, what I can do to get this thing to work.
Thanks in advance.
Alexander
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24 Replies
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I know this sounds crazy, but on the Apple iMac you CAN actually very easily and without any extra force put the thunderbolt cable in backwards. It’s flat out ridiculous. I have a Matrox TB adapter (getting my extreme Friday) for my mini and spent about 2 hours trying to figure out the problem. I swapped cables and it miraculously worked! Then I put the supposed bad cable on my MBook Pro and it worked with my pegasus raid fine. So I put the cable back and it didn’t work. I remembered a post by someone I decided was out of his mind saying that the TB cable goes in backward. I thought he meant on the TB adapter end, but that part is fine. It’s the iMac that has the problem. I think the ports are too large so they line up with the metal shell of the iMac. Oddly the shell of the iMac does have the sculpted shape, but it’s so large it’s like “throwing a hot dog down a hallway.” -Stewie Griffin
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Well I once had that when I first installed the TB Display. But I can say for sure, that the tb cable is plugged in correct and of course the iMacs system “sound” settings for example show a blackmagic as a audio device. But It does not deliver any sound either, like with the video signal – nothing. 🙁
Thanks for your clue though.
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Too bad it wasn’t that easy. But always a good opportunity to rant about the horrible TB connection on an iMac. I too am 10.7.3. Get mine Friday and will post results.
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I have to apology but you were right in first place.
Well the cable was plugged in the right direction but as you mentioned it does not always suit for 100%. I unplugged the cable, plugged it in again. And I dangled the cable a bit, suddenly it worked…. then I captured some seconds. Everything went fine. I wanted to rearrange the iMac back to the place it stood before on the desk. You know, we know, everybody know the slots are on the back… #sigh In the end the signal got lost again. I tried it again and again no lucky me. I did not manage to get the signal back again. 🙁
Silly that such an expensive thing like an iMac ’27 does show a behaviour like this. Would you propose I should cut some of the plastik on one end of the tb cable? So it would better fit in the slot? I know it costs 49 bucks but when this will prevent it from not showing the signal… I would do it. I have managed to do this with other cables for video or audio before.
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There’s electronics in there! Don’t do that. I run the cables through the little hole on the stand so there light sideways pressure and it alleviates the random pull outs.
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Hi,
Could it be faulty cables? Maybe it’s worth swapping it at the Apple store.
regards
Kristian Lam
Blackmagic Design -
Do you think it would help if I put some, let’s say small piece of folded paper between two of those cables? We have a tb display in use as well connected via tb. So on the iMac both tb slots are used.
And fortunately I made another discovery. As I rebooted the iMac again, after rebooting the imagery was gone again. I thought – okay… why is that. Did not touch the iMac. The console was up an running all the time during reboot and so on. So I unplugged the intensity, turned the console off, rebooted again. First I plugged in the intensity, then I started up the console, et voilà we had a signal. Today apple released an EFI fw update für iMacs, something with HDCP was mentioned as well. Maybe this had something to do with recognition as well, though I don’t think it should have been, because at least the PS3 is connected via analog component cable.
Thanks for your help – and this forum is also a great resource for research on different topics.
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I am experiencing the exact same issue as you, only difference is that I am using a MacBook Pro. Ill check back here tomorrow; maybe this is a widespread problem?
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have not tried input, but monitoring resolve through Intensity Extreme, hdmi out, on mbp Lion 7.3 no problem
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I have an interesting situation as well. All my iMac’s work with the Intensity Extreme, but my MacBookPro does not power the device up (no light next to the thunderbolt connection).
My Ultrastudio 3D does work however on the same laptop.
So, i’ll have to look at this further and see what I can find out.
Sincerely,
Joshua
Director of Support
Blackmagic Design Inc.
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