• Blackmagic Design

  Getting UltraStudio Pro to work

  Posted by Ian Clark on September 21, 2010 at 3:34 pm

  I have updated the driver and firmware as instructed but I cannot get the Ultrastudio Pro to work.
  I got an error message 2753 whilst trying to install Blackmagic usb3.0 Desktop Video.
  I also have error msgs saying the usb 3.0 card is using 10percent with each port and there is not enough left for the ultrastudio to use.
  Sorry if this sounds confusing…there may be a few reasons why this is not working.

  I’m running Windows 7 with intel i7 860 @ 2.80Ghz with 7Gb Ram

  Tim Baldwin replied 15 years ago 4 Members · 7 Replies
• 7 Replies

• 

  Kristian Lam

  September 22, 2010 at 12:13 am

  Hi,

  What motherboard (brand / model) do you have?

  regards

  Kristian Lam
  Blackmagic Design
• 

  Ian Clark

  September 22, 2010 at 11:21 am

  Board: Dell Inc. 0T568R A00
• 

  Tim Baldwin

  September 30, 2010 at 3:07 am

  I get the same result on a Dell Precision M6500. It’s a shame to purchase such a nice and expensive USB 3.0 laptop and have Blackmagic devices not work on it. I also have an HP Envy 15 where the Blackmagic drivers do install properly, but this machine is otherwise not as capable as the M6500.

  Below is the error:

  

  

  Drivers/firmware were loaded per BM instructions:

  
• 

  Ian Clark

  September 30, 2010 at 9:36 am

  Thanks for update Tim, I was going to invest in that Dell comp but will wait. I have now tried 5 different usb 3.0 cards but I think the problem is my motherboard. Blackmagic do say what motherboards they have verified. I can’t even tell what motherboard I have so I’m gonna sideline this kit(UltraStudio Pro)until I update my comp.
• 

  Tim Baldwin

  September 30, 2010 at 2:56 pm

  Ian,

  If you need another portable solution, we use the Magma ExpressBox with BM Intensity/SDI/Studio2 inside all the time and it works great (for our application which is encoding). You just need a laptop with an ExpressCard slot.

  Regards,

  Tim
• 

  Bala Menon

  April 27, 2011 at 8:21 pm

  Hey guys! Traditionally Blackmagic Products do not support any Dell hardware. Get this one in your heads. They support only HP workstations and laptops and many custom built assembled PC’s
• 

  Tim Baldwin

  April 27, 2011 at 9:06 pm

  It is true that Blackmagic often states that they do not officially support Dell hardware and even Windows Server 2008, however that does not mean it will not work.

  We ship turn-key encoder systems every day with Dell hardware that work wonderfully. Below are configurations we use:

  Dell R210 BM Intensity Pro, SDI, or Studio 2
  Dell R310 BM Intensity Pro, SDI, Duo, or Studio2
  Dell R610 Up to 2 – BM Intensity Pro, SDI, Duo, or Studio2
  Dell R710 Up to 4 – BM Intensity Pro, SDI, Duo, or Studio2
  Dell Precision M4500 – BM Intensity Pro, SDI, or Studio 2 with Magma ExpressBox PCI expansion
  Dell Precision M6500 – BM Intensity Pro, SDI, or Studio 2 with Magma ExpressBox PCI expansion

  That said, we have heard recently of a Dell Workstation (T7400) not working with Blackmagic cards.

  Regarding the Ultrastudio Pro, the issue here was the first generation of USB 3 chipsets that all of the laptop vendors used did not work well with the Blackmagic devices. The next generation of USB 3 chipset is out now and Blackmagic has told me that there are several Dell and several HP laptops that now work fine with the Blackmagic USB 3 devices.

  Tim Baldwin

  Tim Baldwin
  Kulabyte
  http://www.kulabyte.com
  Twitter: @kulabyte

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