• Blackmagic Design

  HDLink stopped working! Help!

  Posted by Michael Rothenberg on October 27, 2009 at 4:07 pm

  Hi guys,

  I am totally dependent on my HDLink to monitor, and in the midst of working in FCP yesterday it just seemed to stop.

  I ran the software utility, which flags it as needing a firmware update, but when I run it, the software crashes with an error. The top lines of the report are:

  Exception: EXC_BAD_ACCESS
  Codes: KERN_PROTECTION_FAILURE

  Is that enough for diagnosis? I’ve put in an email to the Help Desk but have not heard back.

  Thanks in advance.

  Michael Rothenberg
  Peak Productions

  Michael Rothenberg replied 16 years, 6 months ago 1 Member · 1 Reply
• 1 Reply

• 

  Michael Rothenberg

  October 27, 2009 at 6:03 pm

  I called Blackmagic and the answer turned out to be installing an older version of the driver. Which worked, so I’m back in business.

  I guess I would suggest calling BMD first as they seem kind of slow to answer email help desk requests and aren’t monitoring this forum.

  Michael Rothenberg
  Peak Productions

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