• Blackmagic Design

  Premiere CS3 keeps crashing on decklink avi’s

  Posted by Marcel Donker on July 22, 2008 at 12:07 pm

  Had to reinstall windows XP on a HP XW8400 with a decklink extreme card.
  Since then we have problems running premiere CS3 with decklink. If we use standard DV it works fine but if we use Decklink codecs, Premiere crashes at loading a new or existing project. We then get the message: Premiere has to close because of a serious error.

  I think a driver issue is causing Premiere to crash

  First problem was when reinstalled XP could not load the 6.6.7 drivers. So uninstalled servicepack 3 and installed 6.6.5. Now the displaydrivers got loaded.
  But when running Premiere with an existing project it crashes immediately.
  Reinstalling Premiere fixes it, then i can start a new project and load decklink avi’s. But when loading that project the next time it crashes.

  Are there any firmaware updates for the card or do you know what could be the problem?

  We’ve been busy for installing, uninstalling, reinstalling for 3 days now.

  Hope you can help

  Marcel Donker
  Byteplanet
  The Netherlands

  Callum Mclay replied 17 years, 9 months ago 3 Members · 2 Replies
• 2 Replies

• 

  Luke Maslen

  July 23, 2008 at 4:06 am

  HI Marcel,

  This sounds like a graphics card driver issue. Have you recently changed the version of graphics card driver on your PC? If so, I would recommend reverting to whichever version you were previously using before you encountered the Premiere crashes. If you have not recently changed the version of your graphics card drivers, then I would suggest updating to the latest drivers for your graphics card and then see if the problem goes away. I’ve heard of a few issues like this which have been resolved by either upgrading or reverting to a previous version of graphics card driver.

  Regards,

  Luke Maslen
  Blackmagic Design
• 

  Callum Mclay

  July 25, 2008 at 1:43 pm

  Hi Marcel

  Following on from what Luke said, do you currently have the extended desktop feature enabled on your Decklink card? (Go to Control Panel>>Decklink and at the bottom the setting is “When not displaying Video send: Extended desktop) Change this to “black.” Are you using two monitors on DVI with your graphics card.

  If you are having a display driver conflict, chances are this will stop Premiere Crashing. I had a similar issue a few days again with a chap who already had two displays connected, and did not need extended desktop as a third display, and this solved it.

  Callum McLay
  Technical Support Consultant
  Blackmagic Design EMEA

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