• Blackmagic Design

  Serious problems installing decklink driver and presets to Adobe production studio

  Posted by Bogeyb on May 16, 2006 at 4:19 pm

  Hello,
  I tried to install the 5.42 and the 5.5.1 driver with no luck. There are no presets and plugins in the Adobe Premiere Pro 2.0 Folder installed.

  The Install-log file shows that the installer tried to copy the files to drive ‘D:’ but the production studio is installed on drive ‘L:’
  So I searched the forum and found a solution to copy the .prm files and the presets manually to the apropriate folders. Now I can see the Presets, but when I try to start a new Project with one of the decklinks’ presets, Premiere Pro 2.0 crashes with “a serious error has occured”-message.

  Has anyone an idea how to solve my problem??? Did I forget to copy some files???

  Here is some text from the install-lof file:

  DeckLink Install – installing drivers…
  DeckLink Install – installing Adobe Premiere Pro plugins and presets…
  CAdobePremiere::Install() – install path is ‘C:\Programme\Blackmagic Design\Blackmagic DeckLink\’
  CAdobePremiere::FindPremiereDirectories() – version 1.5 ERROR ZERO length plugin path!
  CAdobePremiere::FindPremiereDirectories() – version 2.0 plug-in path is ‘D:\Programme\Adobe\Premiere Pro 1.5\Plug-ins\de_DE’
  CAdobePremiere::CopyPremiereFiles() – version 2.0
  src path is ‘C:\Programme\Blackmagic Design\Blackmagic DeckLink\Premiere Support’
  dst path is ‘D:\Programme\Adobe\Premiere Pro 1.5\Plug-ins\de_DE’
  CAdobePremiere::CopyPremiereFiles() – version 2.0, ERROR with directory ‘D:\Programme\Adobe\Premiere Pro 1.5\Plug-ins\de_DE’
  CAdobePremiere::DeleteFiles() – version 2.0
  delete path is ‘D:\Programme\Adobe\Premiere Pro 1.5\Settings\de_DE\Blackmagic Design’
  CAdobePremiere::CopyPremierePresetFiles() –
  src path is ‘C:\Programme\Blackmagic Design\Blackmagic DeckLink\Premiere Support\2.0’
  dst path is ‘D:\Programme\Adobe\Premiere Pro 1.5\Settings\de_DE\Blackmagic Design’
  CAdobePremiere::CopyPremierePresetFiles() – processing ‘C:\Programme\Blackmagic Design\Blackmagic DeckLink\Premiere Support\2.0\HD720=10 bit YUV=50p.prpreset’
  CAdobePremiere::CopyPremierePresetFile() – ERROR with directory ‘D:\Programme\Adobe\Premiere Pro 1.5\Settings\de_DE\Blackmagic Design’
  CAdobePremiere::CopyPremierePresetFiles() – processing ‘C:\Programme\Blackmagic Design\Blackmagic DeckLink\Premiere Support\2.0\HD720=8 bit YUV=24p.prpreset’
  CAdobePremiere::CopyPremierePresetFile() – ERROR with directory ‘D:\Programme\Adobe\Premiere Pro 1.5\Settings\de_DE\Blackmagic Design’

  …
  …
  …

  CAdobePremiere::Install() – Completed.

  DeckLink Install – setting Adobe After Effects preferences…
  DeckLink Install – installing Adobe Photoshop plugin…
  CAdobePhotoshop::Install() – install path is ‘C:\Programme\Blackmagic Design\Blackmagic DeckLink\’
  CAdobePhotoshop::InstallerOperation() – Located subkey ‘Software\Adobe\Photoshop\9.0’
  CAdobePhotoshop::InstallerOperation() – Located plugin path key ‘Software\Adobe\Photoshop\9.0\PluginPath’
  CAdobePhotoshop::InstallerOperation() – GetFileAttributesEx() FAILED for ‘L:\Adobe\Adobe Photoshop CS2\Plug-Ins\’ err 2 index 0
  CAdobePhotoshop::Install() – Completed.

  DeckLink Install – installing QuickTime codec…
  DeckLink Install – installing control panel…
  DeckLink Install – Adding registry entries …
  DeckLink Install – completed 0x00000000.

  Bogeyb replied 20 years ago 2 Members · 2 Replies
• 2 Replies

• 

  Andrew Mcleod

  May 17, 2006 at 4:15 am

  Hi

  Is it possible you changed drive mappings after the installation of production studio ?
  Recommend starting the installation of production studio again to avoid any manual copying of files.

  Ensure you have DirectX9.0, Quicktime7.0, SP2 before installing production studio – then once you are set up – install the Decklink driver last.

  Presets should then be available in all supported applications.

  Any problems email – pcsupport@blackmagic-design.com

  Andrew McLeod
  Blackmagic Design
• 

  Bogeyb

  May 19, 2006 at 9:07 am

  Hi,
  I reinstalled Premiere Pro. Same error messages in the installation log file, BUT: everything works fine now!!!

  I don’t know why but I don’t mind

  Thanks for your help,

  Sebastian

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