• Blackmagic Design

  Again for Matt (and other with problems)

  Posted by Wolf on November 11, 2005 at 4:46 pm

  Hi,

  me again 🙂
  i tried all combinations, nothing changed.

  I made was Bazino told:
  1/ unplug your system hard drive.
  2/ By a new hard drive and install it in your machine as the system drive.
  3/ install your windows XP + SP2 onto the new hard drive
  4/ install Premiere Pro 1.5
  5/ install the latest BMD drivers
  6/ open Premiere and see if all your problems are gone

  But my problem isn

  Lemmur replied 20 years, 5 months ago 3 Members · 3 Replies
• 3 Replies

• 

  Matt Dowling

  November 11, 2005 at 10:55 pm

  Claus-Peter,

  I think we have gone as far as we can go with “cow based” support. I think the best approach is to ring our office on Monday on +61 3 9682 4770 and ask for Andrew in PC support, he can go through with you one on one and try and duplicate exactly what you see whilst on the line with you.

  Regards,

  Matt
  Blackmagic Design
• 

  Wolf

  November 12, 2005 at 7:12 am

  Hi,

  you are right, it will be more easily to explain the problem by phone
  than by mail.

  Thanks and have a nice weekend

  Claus-Peter Wolf
• 

  Lemmur

  November 12, 2005 at 12:01 pm

  hi Claus-Peter Wolf,

  I’m in cologne and we have a dl-extreme+prempro system since april this year. we use it primary as a high quality capture system than a broadcast editing place, but we will do more editing and realtime things in the future – so it would be interesting to share experiences with other decklink users – maybe like a “stammtisch”…
  german word for coming together, talk and drink some koelsch beer 🙂

  the last months we used the 5.1.1. drivers they were very stable. the only thing we noticed was that when we capture longer videofiles (about 90-120 minutes) prempro 1.5 shows very longs delays in the updating & interactivity of the interface (for example trimming and making hard cuts), sometimes also the famous “a serious error…” crashes come up.

  for the new project starting next week we’ll try the new 5.2.2. drivers – before that I will do some test over the weekend, I will also check the things you have described (project manager, etc.)

  for more contact here’s my email: rummelplatz2000@yahoo.com

  sunny weekend,
  lemmur.
  +++

Reply to this Discussion! Login or Sign Up