• Adobe After Effects

  After effect CS5 crashes at launch!

  Posted by Marie Stuart on October 12, 2010 at 6:14 am

  Hi,
  After effects keeps crashing while lauching. Here is the alert message :

  image2.png

  I saw that there was a lot of posts in various forums describing a similar problem, but the solutions and alert message seem different in each case… And I am really confused.

  I hope someone can help !

  Todd Kopriva replied 14 years, 11 months ago 5 Members · 6 Replies
• 6 Replies

• 

  Walter Soyka

  October 12, 2010 at 12:25 pm

  What solutions have you tried?

  I haven’t had this problem before myself, but the solution I’ve seen posted a couple times is opening your home folder (Finder > Go > Home, or Cmd-Shift-H in Finder), then navigating to Library > Preferences > Adobe > After Effects and trashing the 10.0 folder.

  Walter Soyka
  Principal & Designer at Keen Live
  Motion Graphics, Widescreen Events, Presentation Design, and Consulting
  RenderBreak Blog – What I’m thinking when my workstation’s thinking
  Creative Cow Forum Host: Live & Stage Events
• 

  Todd Kopriva

  October 12, 2010 at 4:52 pm

  Have you installed the After Effects CS5 (10.0.1) update? That update fixes a lot of problems.

  Also, see this page, which contains an explanation and solution for one common cause of the message that you’re seeing:
  https://kb2.adobe.com/cps/857/cpsid_85711.html

  ———————————————————————————————————
  Todd Kopriva, Adobe Systems Incorporated
  Technical Support for professional video software
  After Effects Help & Support
  Premiere Pro Help & Support
  ———————————————————————————————————
• 

  Marie Stuart

  October 13, 2010 at 7:12 am

  Actually yes, just after sending this post, I installed the update and the problem was immediately solved.
  Thank you anyway !
• 

  Marie Blochlaine

  October 13, 2010 at 7:32 am

  Actually yes! just after sending this post I installed the update and it solved the problem immediately.
  Thank you anyway
• 

  Declan Zimmermann

  June 9, 2011 at 5:32 pm

  Hello,

  I am having precisely this problem.

  What seems to have fixed it for others is the upgrade to 10.0.1.

  Unfortunately, I have not been able to install the upgrade, as documented in Adobe Forums here:

  https://forums.adobe.com/message/3566802#3566802

  … where my message has not been responded to since my posting several months ago.

  I am hoping Todd, who answered in both places will be able to help.

  Thank you.

  Declan
• 

  Todd Kopriva

  June 9, 2011 at 6:12 pm

  Try uninstalling, then reinstalling, and then apply the 10.0.2 update.

  ———————————————————————————————————
  Todd Kopriva, Adobe Systems Incorporated
  Technical Support for professional video software
  After Effects Help & Support
  Premiere Pro Help & Support
  ———————————————————————————————————

Reply to this Discussion! Login or Sign Up