• Zaxwerks

  Long time to enter set up window

  Posted by Dan Jacobsen on February 22, 2012 at 10:37 am

  Hi folks,

  I’m running V5.0.8 in After Effects on a pretty fast PC.

  Is it normal to take 35sec to enter the set-up window?

  Cheers

  Dan Jacobsen replied 14 years, 2 months ago 3 Members · 4 Replies
• 4 Replies

• 

  Edward Wu

  February 22, 2012 at 5:11 pm

  Hi Dan,

  From your description, it sounds like your computer is running into a conflict with our Tool Tips. To fix this, go into the ProAnimator/Invigorator PRO Set-Up window, and go into the Preferences window. Disable the option to Show Tool Tips, and it should speed up the time to go into the Set-Up window.

  Best,
  Edward
• 

  Dan Jacobsen

  February 22, 2012 at 6:18 pm

  Oh wow! What a difference.

  I really wish I’d asked sooner now.. heh heh.

  Thanks very much for the tip.
• 

  Matt Rhodes

  February 22, 2012 at 11:40 pm

  Hi Dan.

  Glad you’re up and running.
  The tool tip problem only happens on some systems.
  For some reason, our tool tips (and we have a lot of them)
  can take a long time for the system to process.

  On most systems, they’re prepared in the blink of an eye.
  We’re still looking for a solution.

  Let us know if you have any other questions.

  Matt Rhodes
  Zaxwerks, Inc.
• 

  Dan Jacobsen

  February 23, 2012 at 2:32 pm

  Hi again.

  That tick box keeps resetting to on, and now even if I turn it off it takes ages to load again.

  The tooltips seem to be working too. Is there a preferences txt file or something like that? perhaps it’s a permissions issue. Although that wouldn’t explain why it worked in the first place.

  Any ideas?

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