• Zaxwerks

  Prefs folder problem

  Posted by Mitchell Bradley on December 30, 2007 at 9:49 pm

  I can get the authorization problem in ok, but after I do that a message stating

  Zax Dow replied 18 years, 4 months ago 2 Members · 3 Replies
• 3 Replies

• 

  Zax Dow

  December 31, 2007 at 5:28 am

  First, make sure you’ve installed the software correctly. If you want to double check there are movies which show you step by step, how to install.
  https://zaxwerks.com/installation/index.shtml

  If you are still having trouble see the procedure for fixing Vista’s file permissions.
  https://zaxwerks.com/helpcenter/?page_id=53

  If that doesn’t work try running the software as an Administrator. (right click on the program icon and chose Run As Administrator) if that works you haven’t completely fixed the permissions yet.

  -Z
• 

  Mitchell Bradley

  December 31, 2007 at 8:27 pm

  Two issues… the stand alone version just locks up when the open menu pops up to choose a selection, create a text box, open at AI file, etc. Can’t do anything there..

  The plug-in for AE is giving the same problem. I have to register everytime and then I’m still getting the message about invalid prefs. folder.. then the program closes and goes back to AE.
• 

  Zax Dow

  January 2, 2008 at 2:49 am

  Hi Mitchell,

  Go to the Help Center on the Zaxwerks site and read the questions about Crashes and Freezes. It sounds like you may have a panel undocked in AE.

  Send me a screen shot showing where you’ve installed the software.

  Send it to zax@zaxwerks.com

  -Zax

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