• VEGAS Pro

  Vegas pro 12 not responding on start of rendering

  Posted by Ananda Holenarasipura on May 12, 2013 at 6:34 pm

  I had been using vegas pro 12 successfully on 64 bit Windows 7 system till a month back. I did not use the system for the last month as I was busy otherwise. However yesterday when I tried editing my Video, I was unable to render my clips. As soon as I hit the “Render as” button, the circular curzer keeps rotating and nothing happens. Render window does not open. The only way I can exit is to kill the process through Cont-Alt-del. I tried uninstalling and reinstalling the software but the problem continues. I have not done any changes to the system since my last successful project a month back. I am still able to edit and render the video on my existing pro 10. Can anyone please help me with a possible solution.
  Thanks for any help in advance,
  Ananda

  Ananda Holenarasipura replied 13 years, 2 months ago 1 Member · 1 Reply
• 1 Reply

• 

  Ananda Holenarasipura

  May 16, 2013 at 1:54 pm

  Here is the correspondence I had with Sony regarding my problem:
  _________________________________________________________________
  Customer Ananda Holenarasipura via CSS Web 05/13/2013 05:26 AM
  When I try to render the Video and press the Render as switch, Render window does not appear. The curzer keeps on rotating and Vegas stops responding. The only I can come out is to kill the process through cont-alt-del
  Thank you for contacting Sony Creative Software.

  Lets have you install the Vegas application to a newly created administrator profile. This will require uninstalling the software, creating a new user account, logging off the old user account and logging onto the newly created administrator account, then installing and activating the app on the new administrator account. This allows the software to make the necessary changes needed to the registry. Please consult the Help and Support Center in your Windows operating system for specific directions regarding creating a new user account with full administrator rights.

  Go to Control Panel > Programs and Features and uninstall the SCS software if it is currently installed.

  Now go to My Computer and browse to “C:Program FilesSony Setup” and delete the folders within.

  Next, it’s time to create a new user account with administrative privileges. Go to Control Panel > User Accounts. Select “Add New User” and type in a new name for the new user account. When asked what permissions level to assign to the account, select Administrator.

  Then go to Start menu and choose “Logoff” or just restart the computer to switch users. Be sure to log into the new user account, reinstall the program, and register the application.

  Once the application is up and running you can log back to your normal user account. Now go to Control Panel > User Accounts and remove the test account from your computer.

  Customer Ananda Holenarasipura via CSS Web 05/14/2013 04:55 AM
  Hi Eric,
  I tried your suggestion exactly as instructed by you. I created a new account, deleted pro12.exe and folders under sony/pro.12 from my old account , switched to the new user, downloaded and installed and registered the software. ,The problem still persists. I am unable to render even in the new account..
  Regards,
  Ananda

  Response Eric D. via Email 05/14/2013 09:36 AM
  Hi Ananda,

  Thank you for contacting Sony Creative Software.

  We have communicated with some users who were able to resolve the issue by removing Windows Update KB2670838 (for others Windows Update KB2670828).

  Some users have also seen this issue shortly after installing IE 10.

  If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.

  Sincerely,

  Emily B.
  Customer Service
  Sony Creative Software Inc
  https://www.sonycreativesoftware.com

  Customer Ananda Holenarasipura via CSS Web 05/14/2013 01:04 PM
  Hi Emily,
  Thanks for the mail.
  I do not see either KB2670838 or KB2670828. window updates installed in my computer from the list of updates installed. I also have not installed IE 10. Currently the version I am using is IE 9.

  Regards,
  Ananda

  Response Eric D. via Email 05/13/2013 11:40 AM
  Hi Ananda,

  If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.

  Sincerely,

  Eric D.
  Customer Service & Technical Support
  Sony Creative Software Inc
  https://www.sonycreativesoftware.com

  I just saw that KB2670838 and IE 10 are shown as updates to be installed but both have not been installed.
  Ananda
  ____________________________________________________________________

  I installed pro 12 on another computer and was able to successfully render the same clips that I was unable to render on my computer. Hence it looks like a problem associated with windows 7 or its updates. But I am unable to pinpoint which update. I am really stuck. Can someone help me please?
  Ananda

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