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AE won’t launch & now won’t install
I was using AE CS3 8.02 on a 2.5 G5, running OS 10.4.11.
After starting up my computer this morning, I attempted to open an AE project I was working on. It failed to open for ‘unknown error’. I tried opening the application alone and same thing.
So, I tried to repair the application from the installCD. It didn’t work.
So, I uninstalled the application. I then did your regular computer maintenance stuff like repairing startup disk permissions, clearing caches, running scripts with Cocktail, and even fixing the harddrive starting up from the OS utilities disk.I then tried to do a new clean install of AE CS3, but it won’t install at all. It fails after about five seconds of “running 7.0 installer script.” It says “There were errors installing the software. Please try installing again.”
I’ve done disk utilities again and restarted the computer, but the install won’t work.
Any ideas? Of course, I need to be using this application now!!
Thanks… -
4 Replies
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You should contact Adobe Technical Support for installation issues.
Contact information can be found on the upper-right side of this page: After Effects Help and Support.
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Todd Kopriva, Adobe Systems Incorporated
putting the ‘T’ back in ‘RTFM’ : After Effects Help on the Web
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I see that you got an answer for this on one of the other forums where you cross-posted. It’s considered good form to post back with your resolution, so that people don’t waste their time on this forum trying to help you through a problem that you’re not having any more.
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Todd Kopriva, Adobe Systems Incorporated
putting the ‘T’ back in ‘RTFM’ : After Effects Help on the Web
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Sorry about that, but I had abandoned the rest of the install and such due to the late hour and didn’t finish it till this morning.
All is well. It was human error, luckily. I still don’t know what caused AE to initially fail….but I figured out the install problem. I had a AE 7.0 disc in my AE CS3 box and was trying to install that. This OS wasn’t liking it, I guess.
Do you recommend NOT cross-posting between Creative Cow and Adobe forums?
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> All is well. It was human error, luckily. I still don’t know what caused AE to initially fail….but I figured out the install problem. I had a AE 7.0 disc in my AE CS3 box and was trying to install that. This OS wasn’t liking it, I guess.
Thanks for posting back with the solution.
Do you recommend NOT cross-posting between Creative Cow and Adobe forums?
Do what works for you. You’ll get good answers in many different places. If you do cross-post, those of us who answer a lot of the questions do plead with you to close off the other threads when you get an answer—as you’ve just done here.
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Todd Kopriva, Adobe Systems Incorporated
putting the ‘T’ back in ‘RTFM’ : After Effects Help on the Web
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