Rolf Howarth
Forum Replies Created
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Are you using the command line on the same machine that the Worker is on? If so that should be ok. (If you’re using it on a different machine you’d need an extra license.)
The command line tool automatically picks up the server IP address, license details, and catdv user name/password from the worker configuration, ie. it will run using whatever user the worker runs as.
In normal use you give the worker user full access to the whole database, on the assumption that you’re controlling the scripts and therefore the worker user is “trusted”. Although you can use the Administrator user for this, it’s good practice to create different users with the appropriate permissions for different tasks:
Administrator – used for initial set up and troubleshooting only
Named users – create a separate named user account for each person accessing the system. If appropriate, give them admin permissions. Each person should log in using their own user account, not as Administrator.
Worker – create a separate worker user and give that full access to read and write any catalog, but don’t give that account admin privileges as it doesn’t need to edit user permissions, only catalogs.
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I don’t recognise that error at all. If you send a copy of the CatDV Error Log (see the Help menu) to support@squarebox.co.uk we may be able to work out what’s going on.
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Not currently I’m afraid but we hope to add this at some point.
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CatDV normally uses QuickTime to extract a thumbnail image from these files. Even though QT doesn’t support 4:2:2 files it obviously shouldn’t crash when you try to open one. If you have an old version of the Apple MPEG2 component it’s worth downloading the latest one because I know there were some crashing problems with it in the past. Also, if you can forward us a copy of the crash log in Home > Library > Logs > Diagnostic Reports that would enable us to confirm whether it really is the QuickTime codec crashing when opening these files.
As for how to handle these files, you could possibly import all the MPEG files first with thumbnails turned off (by using Spotlight to find all the .mpg files in a folder), then turn thumbnails on and reimport the folder but add “mpg” to the list of file extensions to exclude in CatDV’s Import preferences.
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That’s why saving the same data in two places is a bad idea 🙂
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You have two choices, depending on how many clients you have and whether you want one client to have more than one login account for different people.
The simplest approach would be to create a role called External Clients and give that role permission to view their own catalogs only. That basically means unchecking ALL the permission options for that role. You can include the “Edit own catalogs” permission if you want but make sure you uncheck the “Read other users’ catalogs” option. Then, either open the catalog from CatDV Pro, use Edit > Catalog Details from the menu, or right click on a catalog in the catalog tree and choose Catalog Info, to bring up the catalog details panel where you can view the group and user the catalog belongs to. If you’re an administrator you can change the owner user to be that of the appropriate client. (Alternatively, if you’re not the administrator, just make sure you log on as the relevant client when you first publish the catalog to the server.)
A more complicated solution but which potentially gives you more control is to create a separate production group for each client. Each external user will belong to just one production group and can see all catalogs that belong to that group, but if you have a lot of clients there will be more work involved in creating all the groups and roles. Obviously your in-house staff will need access to multiple production groups, unless they work exclusively for one client, so you can either give them access to the wild card “system” group or explicitly give their role access to all the groups they work on.
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I’m not sure what problem you’re seeing with printing. In Verbatim Logger, press Apply so you get event markers, rather than saving the log to the Notes field. Choose Print > HTML Formatted, then select HTML View, Include thumbnails: None, and check preserve formatting in text fields. That should give you what you want.
The potential issue with the fields getting out of sync doesn’t depend on anyone else editing the same clips. If the verbatim logger saved your log to both the Notes field and Event Markers table, then you come out the verbatim logger and edit the two fields separately (by typing stuff into the Notes field in the details panel and creating new markers by pressing the “flag” button in the Movies tab or pressing the ‘m’ key) you’d end up with the two sets of fields containing different information. Let’s say you do that then go back into the verbatim logger, what should the verbatim logger show? You’d end up with a confusing mess, that’s why it only saves to one or the other field depending on what type of log you’re trying to create.
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That sounds a bit odd. I would suggest you quit CatDV on that machine and relaunch it. If the problem recurs, please send the CatDV Error Log from that machine to support@squarebox.co.uk.
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The same data would be stored in the clip twice, both as markers and as notes.
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The Verbatim Logger doesn’t let you do that because then you’d end up with two different representations of the log, leading to the obvious question of what should it do if they disagree? Which one is the correct one?
If you really want the plain text log as well as markers use the Copy Text button and paste it into another field.