[Peter Drobinski]

Hamdani

I’ve just tried again – no problem at all with the de-noise, the muting just applies to de-click, de-crackle and de-clip. I’ve also tried with audio clips broken apart from the video and with stand-alone audio clips. Same issue.

I think the adaptive settings are only available in the advanced version of the software, not the basis version I have been looking at.

Peter

[Peter Drobinski]

[Craig Seeman] “Consider this confirmed.
Time to file a bug report.”

Thanks Craig, my experience exactly. Confirmed at last – thought I was going mad!

I’ll add my name to that bug report.

[Peter Drobinski]

[Craig Seeman] “Personally I’d recommend creating a New User Admin account, so both OS and Application Preferences are fresh and, starting with a new Library, import a clip and test in a new Event/Project.
“

Sorry, no dice.

Created a new admin user Admin account, opened a new library, imported a new clip (one that wasn’t used in previous attempts), started a new project and applied the de-clicker. The final 1 second of the clip still mutes.

[Peter Drobinski]

Thanks Craig, I’ll give that a go.

[Peter Drobinski]

[Craig Seeman] “What is the audio codec of the clips you’re working with?
Have your tried on a PCM / AIFF source?
Are you using 44.1 kHz sources?”

Hi Craig

The audio on the clips is linear PCM at 48kHz.

Peter

[Peter Drobinski]

Thank you both, James and Brett.

This is the RX5 Plugin pack, and I’m using it with FCPX 10.3 and Sierra. I’m wondering whether this combination is the problem?

Izotope have kindly sent me a registration number to temporarily authorise the plugin pack for a further 10 days, to see if that was the problem, but the issue persists. I’ve applied the de-clicker to several clips on the timeline (both video/audio and separate audio) and it still blanks the last 1 second of each clip I try it on.

Peter

[Peter Drobinski]

[James Culbertson] “[Peter Drobinski] “…or whether the full version will do the same.”

I have the full purchased version, and I have not seen this issue here (though I have only used the Dialogue Denoiser so far).”

Thanks James. I found the denoiser didn’t have the problem but the declicker did – are you running that with FCPX 10.3 and Sierra?

[Peter Drobinski]

I don’t think so – it was the first time I’d downloaded the trial, and each time I use it I get a notification telling me I have x days left on my trial version before it turns into demo mode.

I was hoping perhaps someone had also downloaded the trial and wondered if they’d experienced the same issue. I’d like to buy the thing but if it doesn’t work properly I can imagine it would be difficult to try and claim a refund!

[Peter Drobinski]

Thanks Craig,

And that’s the problem – it has unexpectedly muted the last second of each clip I apply it to right from the very start (i.e., during 10 day ‘full demo’ period).

Makes me wonder whether it’s a feature of the demo when applied to FCPX 10.3 or whether the full version will do the same.