[Neil Wilkes]

I use Verbatim -R Printables all the time & have never yet had a problem at all.
You don’t say what problem you are having though, or what error messages (if any) you are seeing?
Also – what speed are you trying to burn at?

[Neil Wilkes]

I am actually VERY surprised that any reputable plant will accept a DVD9 for duplication (written copies) or replication (pressed copies) from a DVD+R DL disc.
It’s not a proper DVD format, it was developed by the DVD Alliance, and is unofficial.
However – some very good firms (MediaMotion in Holland) can accept DVD+R DL discs but they do not like doing this.
Are you absolutely certain that the disc you sent them works? All the way through?
What brand did you send them – and for the love of all that is holy, please do not give any other answer than “Verbatim”. ALL other +R DL brands are as good as useless, or so close to it there is no difference between them & a chocolate fireguard.
Also – I assume it was written as slowly as humanly possible?
The potential for errors on DL media is enormous.

[Neil Wilkes]

So much for my theory then!
WHat happens if you export the QT file as a reference file?
This is (I believe) supported in EncoreDVD 2.0
Has to be worth a try.

An alternative approach – do you have Premiere at all? – could be to bring the QT file into Premiere, and run the MPEG-2 export from there instead. It uses the same transcode engine – MainConcept – and will also allow you to set up sequence markers that will be interpreted as Chapter Points in Encore.

[Neil Wilkes]

Just a thought, but what version of Quicktime are you running on the PC?
I know from other forums – and DAW applications in particular – that importing from QT7 goes well right up to the point where the Audio is extracted.
To try & clarify, over at the Nuendo forums it has been discovered that importing the Audio from a QT7 file always results in a distorted, horrible mess. And it is definitely QT that is to blame.

[Neil Wilkes]

Launch IFOEdit, and then open up the IFO files in it.
The one(s) that we should be looking at are the VTS_xx_x.IFO files.
One of these – when you first open the IFO file (do not select anything at all in the upper half of the window) will clearly state where the break is.

You will know you are in the right screen when you can see across the top the wording
“VTS Overview” in the decription column.

If you get stuck, you can always send me the IFO files and I will tell you where the break is…..

[Neil Wilkes]

Is it a +R DL or a -R DL?
Does the player you are testing on definitely support:
A – +R DL
B – -R DL
C – +R discs in general?

As it plays on the computer, my guess (and this is a guess) is that the player cannot read that format.

[Neil Wilkes]

tommmm.

Firstly, I am in complete agreement with Jeff about memorex – they are amongst the worst you can buy – period. For DVD+R DL discs, always use Verbatim Data Life Plus Advanced Metal Azo. Nothing else – ever. You will simply get coasters & lots of them.
Secondly, by no means will all players read either +R DL discs or -R DL discs. It is simply not a requirement of the specs (DVD+R DL is not DVD Forum sanctioned, and DVD-R DL is too new) as no player is actually required to play back written discs – period. All players are, however, required to play back all pressed discs, single or dual layer.

The next issue is the masters. There is a nasty problem with +R DL media…
With +R DL, the layer break is the worry – the way it is supposed to work is like this:
1 – put the LB between timelines, or
2 – If there are no timelines at the right place, place the LB at a chapter point in the legal range, or
3 – It will plonk it where it can.

Also, before you create a master, check, recheck & double recheck that layer break setting.
Write to a folder with Encore, load up the IFO files into IFOEdit & check where that break has been placed. I recently found one in the middle of a chapter – despite there being a chapter in the legal range, it was ignored.
Be very careful about this, as a mistake will cost time – at least a week if not more due to the glass master being remade, and money – check discs are expensive, but you MUST have them done.
Seriously, if you are going to do a lot of DL discs, invest in a reconditioned DLT2000 machine. You’ll get it cheap.
Alternatively you may wish to ask the factory if they can accept DDP images written to 2 DVD-R single layer discs instead. If they can, invest in GEAR Pro Mastering edition instead – you’ll save what it cost you in 5 projects when you consider how much DLT tapes cost.
but sending a master on a DVD+R DL is something I would simply never do.

[Neil Wilkes]

It would be an even better idea to revert it back to original & retranscode from that instead. Retranscoding an MPEG-2 file will give you a nasty quality hit.

[Neil Wilkes]

Have you tried the free update to 1.5.1?
Look in “Help/About” and check your version number. If it says 1.5, then grab the update from the Adobe website.

If it says 1.5.1 you are already up to date.
Question – did you render the motion menu?

[Neil Wilkes]

Absolutely.

I used the Automatic option from Encore – only 7.4Gb on the project, and I already knew there was a legal LB spot at a chapter point.
For some reason, Encore has ignored this completely and placed the LB in the middle of a song!
Newer players do not even pause for breath at the break, but older ones do.

If LB setting is a worry for you, please mail me offlist & I will help you through the procedure.