[Jeff Merritt]

Panasonic has two service centers that can take care of your camera; Los Angeles, CA and Secaucus, NJ. LA Service phone is 323-436-3507 and the Secaucus Service is 201-348-7975. Again, please call ahead to schedule your upgrade.

Regards,

Jeff Merritt
Product Line Business Manager
High Definition Products
Panasonic Broadcast
323-436-3676

[Jeff Merritt]

Hello All,

Thanks to Rune and Leo for bringing this information to the COW. I just want to clarify that this software upgrade is actually included effective with cameras shipped in November 2004 beginning with serial number K4THB0001. Cameras shipped in December 2004 would begin with serial number L5THB0001 which of course are included as are all cameras currently shipping.

Also, the price of $260 for cameras out of warranty includes VTR cleaning, software upgrade, and testing before being returned to the owner. If the camera is out of warranty, then the owner pays for shipping both ways. But if the camera is still in warranty(one year from date of purchase) then the owner needs only pay for shipping to the Panasonic Service Center.

In either case, please call Panasonic Service ahead to schedule the upgrade so we can honor the 24-hour turn around.

We had a great NAB and I was particularly happy to see so many VariCam owner/operators and VariCam users. For those who attended the Final Cut Pro Users Group meeting at the Stardust–What A Hoot.

I did get many questions about when and where the next VariCamp will be held. Please take a look a http://www.hdexpo.net for a complete schedule for the rest of the year.

Best regards and good shooting!

Jeff Merritt
Product Line Business Manager
High Definition Products
Panasonic Broadcast
323-436-3676