James Brady
Forum Replies Created
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Still living with this issue as well. The upgrade to CC2014 did not fix it.
Following the Quicktime trail, I spoke with Apple support. They promptly dismissed it, placing the blame on Windows OS.
No official word yet from Adobe.
James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com -
Here’s one more piece of the QuickTime/Media Encoder puzzle: On the same system having the rendering problem, I just tried rendering an uncompressed 10bit YUV .mov with uncompressed audio and IT WORKED!
(Of course, a :30 second spot rendered this way is near 5GB, but I figured the info would be worth mentioning.)
Further .mov rendering studies (all from Adobe Media Encoder CC and CC 2014 at 1920×1080):
1) H264 video with uncompressed audio FAILED
2) Uncompressed video with AAC audio FAILED
3) Sorenson video with uncompressed audio FAILED
4) Using any of these settings to re-render the uncompressed 10 bit uncompressed audio file — all FAILEDStill no solid recommendations yet from the Quicktime Forum or Adobe.
James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com -
I found this link to a potential solution in an old post on the Adobe Forums:
https://helpx.adobe.com/premiere-pro/kb/error-compiling-movie-warning-or.html
I tried it and it did not correct the issue. I’m still waiting for a reply from Adobe and from the Apple QuickTime forum.
James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com -
I just updated both machines to Adobe CC 2014. The problem continues on the Windows 7 Pro machine.
James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com -
Agreed, it sounds like Windows 7 Pro is the best place to begin.
Prior to CC, I had the same problem on the same machine with CS6–more reason to suspect the OS rather than the version of Adobe.
Please let me know what you hear!
James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com -
Okay, with that I’d say we’ve identified a concrete problem here. So, until this catches Adobe’s eye–let’s do some comparing to see if we can rule out variables.
First off, let’s start with the OS. This seems to only be an issue on Windows–but for my post house, more specifically the problem only exists on a workstation running “Windows 7 Professional 64-bit SP1”
A workstation running “Windows 7 Ultimate 64-bit SP1” works perfectly fine.
Both run the latest version of CC, and have the most current set of OS updates installed.
How about you?
James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com -
Now using CC on the same system. Still having this problem… but not on our other workstations which are similarly configured.
My conclusion is that there must be some wonky software/firmware installed on this one particular system that is causing the issue.
Now if only I could figure out what it was…!James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com -
See the solution (or at least the answer) here in the Adobe CC forum:
https://forums.creativecow.net/thread/376/261#273
James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com -
Yes, After Effects is now syncing. Premiere is still not syncing.
But as in the above transcription, Adobe is working it out over the next few weeks.
I’m just happy knowing that it’s a “known issue” and not something wrong with my account settings or such.
Thanks for all the feedback and info.James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com -
I contacted adobe support, and the Adobee tech stated that the syncing functionality is in a state of flux while some updating is being done.
I was assured that the syncing functionality will return soon. That’s my quick translation of this excerpt from my online discussion:
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ADOBE: As part of the transition from the preview of desktop File Sync to release, we have been updating the server APIs and code that manages file sync. We had initially planned to take the preview offline for a short period of time for these updates, but some updates caused instability in the service.
In order to facilitate the transition from the preview, we suspended the desktop File Sync preview while we finalize the updates for the initial full release.
We plan to bring it back online prior to release, in order to allow additional testing. This does not affect mobile applications which use the file sync service.
We are continuing to work on file sync functionality, stability and performance in preparation for its release, which we anticipate in the coming weeks.
JAMES BRADY: So, to clarify: The inability to sync preference settings and workspaces in Adobe Premiere Pro CC and After Effects CC is expected behaviour at this time and will be corrected in a future release?
ADOBE: Yes, you are right.
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James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com