[Abraham Chaffin]

Thank you Don. I’ll take a look. Feel free to flag more that you see like that, the post will go into moderation for the moderators to see.

Best,

Abraham

[Abraham Chaffin]

Hello Lorena,

When you click on the various sizes of videos to play it also changes the embed code that you can copy and paste. The URL of the embedded iFrame changes slightly between the various sizes (Original, Large, Medium and Small)

e.g.:
original:

<iframe src='https://reels.creativecow.net/e/15474' width='900' height='506' frameborder='0'></iframe><p><a href='https://reels.creativecow.net/film/ccs-2010-kinetic-typography-open'>CCS 2010 kinetic typography open</a></p>

large:
<iframe src='https://reels.creativecow.net/el/15474' width='900' height='506' frameborder='0'></iframe><p><a href='https://reels.creativecow.net/film/ccs-2010-kinetic-typography-open'>CCS 2010 kinetic typography open</a></p>

medium:
<iframe src='https://reels.creativecow.net/em/15474' width='640' height='360' frameborder='0'></iframe><p><a href='https://reels.creativecow.net/film/ccs-2010-kinetic-typography-open'>CCS 2010 kinetic typography open</a></p>

small:
<iframe src='https://reels.creativecow.net/es/15474' width='320' height='180' frameborder='0'></iframe><p><a href='https://reels.creativecow.net/film/ccs-2010-kinetic-typography-open'>CCS 2010 kinetic typography open</a></p>

Abraham

[Abraham Chaffin]

This bug should be fixed now.

Abraham

[Abraham Chaffin]

Thank you for letting me know about this. I’ll take a look.

https://forums.creativecow.net/thread/297/1

Abraham

[Abraham Chaffin]

Hello Stephen,

Thank you for your feedback.

The first time you click the solution button it should place the solution on there. Though you might need to refresh the thread or post page to see the solution icon. The next time you click the solution button for the same post it will remove the icon, you will need to refresh the thread or post page to see it removed. This way it acts as a toggle. Please give it another shot and make sure to refresh the post / thread page to see the icon status update.

Hope this helps!

Abraham

[Abraham Chaffin]

[Abraham Chaffin]

Hello John,

The files are secured so that they are not publicly accessible and are completely removed after two weeks. I’ve removed the files for you for you and your clients peace of mind.

Have a great day!

Abraham

[Abraham Chaffin]

Thank you for drawing this to our attention Andrew. I believe the hash tags should work correctly still but not be triggered in these URLs. Please feel free to let me know if you see further examples that need attention.

Have a great weekend!

Abraham

[Abraham Chaffin]

Hello Justin,

Thank you for the feedback.

Looking at your location record it looks like you’ve had a few different ip addresses which are tied to your account.

Every time your ip address changes the system tries to automatically figure out where you are based on our ip to location database. Once you update your location, that location is stored for that ip. The system handles ip changes this way so as people travel, perhaps across the world, their single registered location is not the only location used.

It is possible that what you are experiencing is the frequent changing of your ip address. There may, of course, be a bug that I’m unaware of which I hope to catch based on hearing your concern.

Thanks again,

Abraham

[Abraham Chaffin]

Hello Justin,

Thank you for reporting this bug. We’ll try to isolate what may be causing this issue for you.

How long does it take before your location is reset?

What page are you using to update your location?

Abraham