Abraham Chaffin
Forum Replies Created
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I’m not sure what you mean by 15 days to update the servers… The servers are stable and operating normally. There’s no need to update them except for normal system updating.
The issue is between our system and Gmail or other mail service providers. Outside of utilizing best practices, the secret sauce to get into Gmail inboxes and the email inboxes of other service providers in not disclosed publicly. These providers hold their filtering rules close to their chest. However, IP address reputation is very important, and a factor which is known to be important. The IP address of our mail server is the single biggest change I can point to as a possible cause within the last month.
If you are referring to the period of time needed to rebuild the reputation of our mail server’s IP address, this is unknown and may differ from service provider to service provider. Ultimately, the main thing we can control to get our emails to you is to adhere to email best practices and to not be emailing things people regard as spam. We hope to do this and be able to have our email delivered 100% of the time to peoples inboxes.
Hope this helps!
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Hello Jeremy,
Thank you for the feedback. We recently changed the public IP addresses of our mail servers and some email providers may take time recognizing our mail servers and the volume of mail we send. We are doing all we can to get the mail to you. Hopefully Gmail and other service providers will allow us to communicate with our audience by delivering our mail from our new IP addresses. Please push the “Not Spam” button if you see the email in the spam, and add bessie@creativecow.net to your contacts. If you believe you missed something or are not sure what forum post messages may have been sent, you can view the “Messages” section within your https://my.creativecow.net/ page.
Hope this helps! -
Thank you for the feedback Roei. The emoticon system should be working again. 😀 ????
There’s also a few more added to the collection. ???? -
The edit function had expired after 17 minutes, but this limitation was lifted. You should be able to edit your posts until replied to.
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Hello Roei,
Thank you for reporting the bug with the drag and drop system. This issue should be fixed now. Please let us know if this is working as expected again for you or not.
Thanks again! -
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