Windows No longer recognize Intensity Pro

[Michael Joseph]

I have been using it since last august though, without any problems. It just stopped working last week out of nowhere, and I’ve tried everyone to fix it. Also, I have a Gigabyte motherboard, but not exactly sure on the model # .

These are the 2 it says are compatible:

Gigabyte EP45-DS3
Gigabyte x48DQ6

[Raymond Olsen]

same story here, i’ve been using this card on an evga x58 sli board for over a year i believe and it shut down at lunch, no longer visible in my device manager. kind of sucks, no more video output from ae. About to contact support.

[Raymond Olsen]

after checking website faq i noticed several mobos don’t work in the pci x1 slot. after the firmware update neither did mine so, I switched the card over to x8 slot on my evga and rebooted, the card shows up again but i had to uninstall drivers and put the new drivers on to keep up with the firmware update. back to work!

[Danilo Oliveira]

Hello, I know this device is somewhat old but if anyone can help me thank you. After trying to install the firmware update Win 7 no longer recognizes the device, I already did everything that is advisable following other posts but I did not have a positive result, my PC has Win7 64bit, 16Ram, ASUS B85M motherboard, my Intensity pro has date of Can someone help me ???

[Michael Tso]

Hi,

This is a late reply. Not sure if you still have the card. ☺
I use the CD that came with the card to “reset” downgrade the firmware on a new build machine. (Windows 7/10 64 bit)
Then, I install Desktop Video 10.11.4. It will prompt for firmware update. It completed successfully.
I update to the latest Desktop Video afterwards.
Hope this help.

Note: If the upgrade freeze on your machine, you may upgrade firmware on other machine. Then, you install the intensity pro card back to your original machine. Also, try with different PCIE slot.

Regards,
Michael