who else sell plug in like boris

[Dave Jenkins]

I’m with you Tim, we shouldn’t have to jump through hoops to open older versions. That is STANDARD in all software I know of. Boris 4.1 purchases are on hold here until we see what happens at NAB. I’ll stick with Red 3.0

[Peter Mcauley]

Hi Tim,

In speaking for the company, I can safely say that we are sympathetic to your and other users woes with regard to the transition from FCP on the PPC based Macs and Intel based Macs. It has been tough not only for users to make this migration but also for developers – if it were an easy task then you would see that all manufacturers would have native Universal Binary versions of their software available within a short time after the emergence of the first of these systems but the fact is that it is a tough bit of coding and it takes time and a considerable effort to make it happen. The fact that we are actually able to offer a UB version of the software says a lot about our commitment to this platform.

Regarding the integration issues that you have been experiencing – this is something that is for the most part out of our hands. We had no control over the fact that changes were made to FCP by Apple engineering which caused the RED Transitions to stop working however we have had assurance from Apple that they will have the fix for this publicly available with their next release of FCP. We don’t know when this will be available but I’m sure it couldn’t be that far away. And you can still do transitions while you are waiting for the fix by using the RED filter instead of the RED Transition and doing all of the transition work from within RED.

The Caps Lock issue was a stop gap solution that was the brainchild of one of our engineers who could find no other way around the problem. The problem had to do with creating the FCP user data and FCP cache files post a fresh installation of RED. Again, there was nothing that we could do code around the problem and this was the most user friendly solution that we could come up with.

Migrating projects forward from previous versions of the software will work seamlessly with the Universal Binary version of RED. You can open a RED 3 project into RED 4.1 if you use this version of the software. If it doesn’t work then please let me know as it works here in our labs.

I hope this goes at least some way to help provide resolution for some of the problems that have been the topic of this thread. Please feel free to contact me personally or on this list regarding any of this. Also, please continue to offer your feedback – it is vital that we hear from you regarding how well (or not) the software that you have purchased from us meets your expectations. Thank you for all of this.

Cheers,

Peter.