What the hell is after effects’ problem?

[Erik Lindahl]

I can just “verify” the bugs reported here, given to me they are more of the erratic / random nature. Things got much worse for me when moving from AE7 to CS3 / CS4 on an Intel machine.

1. Random lock-ups during audio scrubbing
2. After Effects crashes on quit (sometimes has resulted in a wipe of the pref-file which is a bit of a nuisance)
3. Crashes when sorting files in my project window (i.e dragging / dropping them in folders, renaming and so forth).
4. Crashes during final renders. This was corrected after consulting your support (trashing preferences did the trick oddly enough).

However all these bugs where as I can remember them new since we moved to our Intel MacPro with CS3 or later. I do tend to file a report if a crash happens and the utility pops up in my face.

Erik Lindahl
Freecloud Communication
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[Mike Roberts]

Hey, just an update… so far, the Snow Leopard update has solved my CS4 crash on quit problem! So basically, since I posted my rant, I haven’t used CS4, then I updated to snow leopard, and i haven’t had a crash to report. That rules.

BUT, not sure about that audio scrub crash. Problem is, when it crashes, it freezes with no obvious crash report, and it doesn’t give me a crash save… Where do I find a crash log if the system freezes and forces a quit?

Anyway, don’t know if anyone else has had luck with the snow leopard update equaling crash-on-quit fix, but that’s where I’m at!

And thanks for all your help guys!

[Dester Wallaboo]

Nope…. the persistent, never-ending audio scrub bug STILL exists and is as bad as ever. I’ve worked this on numerous machines and they ALL have the same problem.

[Pryce Duncalf]

It is nearly a year since these posts. I am still having the audio scrubbing problem. Anyone else?

[Todd Kopriva]

> It is nearly a year since these posts.

In that time, we have release two major updates to fix various bugs:

After Effects CS4 (9.0.3) update

After Effects CS5 (10.0.1) update

If you’re still having problems after installing the updates, let us know by filing a bug report.

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Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
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[Pryce Duncalf]

I am currently scrubbing wav files and it crashes quite often. Do you know what would be the best format to use for audio scrubbing? P,

[Pryce Duncalf]

I generally work in tiffs and targas with the occasional .mov, but it this instance, it definitely seems to be the wav that is the problem as it crashes even if I isolate it with a solid. I will try a different format and let you know how it goes. Many thanks. P.

[Pryce Duncalf]

Okay. I Have the fully updated CS4, I have been converting my wav files as ‘.movs’ as ‘AAC Stereo’ compression, isolated the audio into its own composition, on its own, and it still crashes (sorry, not sure if that is the correct term. It freezes and you have to force quit.).

As previously mentioned in the thread, not much has changed over the many years of after effects. This has also happened on other computers on different versions of AE I have used at various different companies and I have sent bug reports. Any more suggestions? Is anyone else still having this problem?

Many thanks. Pryce.

[Pryce Duncalf]

Okay, I will try a reinstall. But I think it is a bit harsh to ignore that there is a problem. I only just decided to investigate this issue yesterday and found that many others in this thread have also had the same problem, I joined in to find out if there was a conclusion to the problem. It seems not. I have sent about 10 bug reports today. Thanks for trying to help. P.

[Pryce Duncalf]

Does anyone other than Dave LaRonde have a less patronising solution to the problem? Todd Kopriva? I have multiple macs in my studio, all of which have experienced this problem in the past, all with not only 2 drives, but 3, one for apps and one for projects and one for timemachine (mac). I am sure it is not a virus as it is a new machine, I have simply moved the licence over. Just to clarify, I am NOT laying this on Adobes doorstep, I am merely asking for help. Many thanks. Pryce.