Using XDCAM EX macro on/off

[Craig Seeman]

Ok, I’m not alone.

Look further down (a couple of weeks back now) and I also had a servo issue. Zoom would begin to “step” or stop completely at low speeds. I don’t want to repeat the whole story hear but YES, it’s a known issue although few have posted about it. On the various boards I visit one person from Finland also saw it so I don’t think it’s related to a batch or a region.

I sent Sony San Jose the camera. They attempted to “upgrade” (term they used) rather than repair the lens and couldn’t. As a result I’ll be receiving a new camera on Monday.

San Jose told me they were backlogged with service on two issues, this being one of them. They wouldn’t tell me what the other one was (vignette).

I find the use of their term “upgrade” interesting. It implies they’re making some sort of design or parts change. When I asked them if they meant “repair” they explicitly said the tech used the term “upgrade” and that involved changing the entire lens on the camera which they said they still had problems with, hence why they’re sending me a new camera.

So SBelcap, you’re not alone. There does seem to be a servo issue. I’m not sure why we’re not seeing more of it in the various forums. In my case it specifically involved low zoom speeds. Your case is more severe than mine. The person in Finland was less severe than mind. So it sounds like the issue can range.

My serial number ends in 808 BTW.

People – REALLY check the lens zoom servos in your camera.

[Sb Elcap]

Thanks, Craig, the information you provided was extremely helpful. You can be sure that I’ll be asking politely for a new replacement unit!