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Tim Cook Apologizes
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[Craig Shields] “These situations are similar to me.”
I don’t agree. The misstep with X was only in marketing, not the product itself. As it turns out, Apple has and still is continuing to quietly sell seats of FCP7/FCS. Granted that is a reversal of their original position. Maps is an actual defect in the product. That’s a lot different.
[Craig Shields] “You don’t think they are excited to hear about all these companies that are switching do you?”
I think the news of switching is vastly overstated. It gets a lot of press, but in most cases companies are simply hedging their bets – trying a bit of CS6 (which they’d have bought or updated anyway), continuing to use 7 and sometimes testing X as well.
– Oliver
Oliver Peters Post Production Services, LLC
Orlando, FL
http://www.oliverpeters.com -
Yes, they continue to sell licenses for FCP 7/FCS3. The big question is: Do they continue to support them?
Tim
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Writing this from a coffee shop in Sedona. Did the iOs6 upgrade on my phone right before I left town. Used the new Maps functions half a dozen times on the drive up from Phoenix. The first search back at home took a long time (loading new maps from the servers?) but since then it’s been just fine. Not all that much different from old maps.
But this is just a quick first impression. We’ll see over time.
FWIW
“Before speaking out ask yourself whether your words are true, whether they are respectful and whether they are needed in our civil discussions.”-Justice O’Connor
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the new Maps has a number of flaws – including:
no streetview
terrible traffic maps (nearly invisible dotted red line..no green or yellow)
no robust business and location look up database
weak direction accuracy
slow to refresh maps (Google’s was fast)
some streets missing or mislabeled
some landmarks off or not there
no transit or foot directionsthis is not ready for prime time –
Andy Field
FieldVision Productions
N. Bethesda, Maryland 20852 -
The bottom line is that they seem to feel they have a big enough “fan base” to withstand all. I guess we’ll see.
Tim
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Interestingly enough, I just called Apple to try and buy a few new FCP 7/FCS 3 seats… they stopped selling them a few weeks ago. Both through Business sales and Personal sales.
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It seems like somebody copied and pasted the first impressions on FCPX on this new thread!
I have moved to Premiere CS6 (mostly) and AVID since that day, will I move to android soon? hehehe
Best!
President
Ciurana Dussauge Films Mexico -
https://theamazingios6maps.tumblr.com
The omission of public trans or walking directions is a loss.
My limited experience with Maps has been very good. I have not tested every location (how could I), but Chicago seems to be OK for what I have used. I have only used to get to specific point A to specific point B. I don’t use it to look for businesses or landmarks.
All of that being said, I think Apple should change their language.
They had to have known that Maps “fell short”, but they also knew it would get better. Why not just say it’s new, needs work, and it will get better when introducing it? They did it with Siri, and people’s perceptions were in line with what was shipped.
I am all for taking risks and developing healthy competition, it’s good for everyone, but from what I am reading in the press, I get the sense that people feel duped by Apple. When you get the sense you are being lied to, how can you trust the source? There’s plenty of competition out there these days, so finding a new device to run Google better than Apple did should be fairly easy, and less expensive.
https://www.youtube.com/watch?feature=player_embedded&v=NVtxEA7AEHg
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As an urban dweller it’s hit me hard. There’s basically no public transportation function and street view is gone. Other public transportation apps are upgrading like crazy (it’s astonishing how many of those apps have gone through updates, some multiple it seems) since iOS 6 was released. I trust they’re fix it but they’ve very much brought the Siri beta experience to maps.
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[Oliver Peters] “I think it’s silly to say Apple doesn’t care about niche markets. They may give off those signs and they often prioritize when certain products receive attention over others, but that’s different. When Apple doesn’t want to continue with a product, they kill it off.”
You are right. The truth is that this is the first tim in history that Apple makes such a exercise of humbleness and apology in public.
In the past, when Apple depended on the pro market, whenever was a problem, they just shut their mouth and let thousands waiting for the problem to be fixed, without never giving an explanation of what went wrong. Much less an apology.
The question is not about how they treat products, but about how they treat customers.
rafael
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