Thread response emails have trickled off

[Jeremy Garchow]

I didn’t even get my own response on this one.

My email provider is asking for a copy of the email I didn’t receive with full headers save a .txt.

I suppose that’s not possible, is it?

Jeremy

[Abraham Chaffin]

It should be possible but I’ve watched the logs during our peak email periods and seen emails being sent with a confirmation from the email service provider’s server that they were sent successfully but then the email disappears into the ether. This means there’s no bounce and everything looks like it was sent successfully on our end. Unfortunately we don’t keep all emails after they appear to be successfully sent. We do receive bounce notices and have server logs that we store and monitor but I’m not seeing any bounces from your email address or Rafael’s.

We’ll keep working on it and hopefully the gremlin will show its little head.

Abraham