Such lovely people

[Chris Kenny]

[Joseph Owens] “Frankly, I don’t think they know what they’re doing, since the GPU is built into the logic board and of course it has failed. So really, I’m just waiting for it to fail again (because the replacement is the exact same defective build) which will trigger a return trip to shove the machine and their repair bill somewhere the sun don’t shine.”

I got whacked by this same GPU problem a couple of years ago and was told in the store that my production batch wasn’t covered (I guess it wasn’t supposed to have this problem?), but the symptoms all fit. Anyway, I just called Apple’s support number, explained the symptoms, and they were happy to set up a repair that way. They paid for overnight shipping both ways, fixed the machine and mailed it back out same day, and replaced my broken optical drive (despite the machine being out of warranty).

It would have been nice if they’d just fixed it overnight in the store, but overall not too bad. A less savvy user probably would have ended up paying for the motherboard replacement, however.

—
Digital Workflow/Colorist, Nice Dissolve.

You should follow me on Twitter here. Or read our blog.