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Sonnet tempo E4P and Fussion D500P
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i’m sorry szumlins
i’ve been having a really bad week and the worst it get the mor iratic my typing and reading. please forgive me. i really appreciat the help
Nick
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[nick Franco] “i’ve been having a really bad week and the worst it get the mor iratic my typing and reading. please forgive me. i really appreciat the help
“Its okay, I’ll still help you.
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after all this typing, you did not report back what I asked for.
I would like to to test Sonnet drive array “A”. Does it work, or does it not work (drop frame errors). I would like you to then test drive array “B”. Does it work, or does it not work ? Because I am not waiting for your answer – do BOTH not work, do both WORK, does one work, and does one not work ? Simple questions – but you must answer. If you can’t tell me what is and what is not working, no one can help you. I saw your post on the drive speeds.
I know that you are anxious (as I get when I diagnose problems), and that you are swapping that cable around, and the lights are not always coming on. As has just been pointed out to you, you must let the drives spin up, and sometimes must REBOOT for the system to recognize the drives.
All of this takes time and patience.I await your reply.
Bob Zelin
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Nick !!!
I reread these posts. You moved your E4P card from the MAC Quad to the MAC Pro. Did you set your Expansion Slot Utility tool correctly !!!!!!!!! Slot 3 and Slot 4 (the slots where your Kona and your E4P card are) MUST BE SET AS x4 LANE SLOTS. If you did not, and your E4P card is in a x1 Lane slot, this will ABSOLUTELY be causing problems. When you install a card, the Apple Expansion Slot utility comes up automatically. If you don’t know how to bring this up, let me know, and I will tell you where to go to open this utility.Bob Zelin
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Hi Bob
sorry i did’t get back to you last night had to sleep i’m in the UKSonnet tempo e4p card in slot 4 (x4); AJA Kona in slot 3 (x4x8); Graphics card in slot 1 (x16); expansion slot utility is configured correctly.
I’m just about to try your raid configurations and i will get back to you with the results. at pressent they 5 drives raded together in enclosure a doesn’t play bach DVCPRO HD footage.
thanks
Nick
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Hi Bob
ok i think i’ve done what you have asked with some strainge results.
to recap
you asked me to rad two drives and then the remaining three in Enclosure A then to do the same in enclosure B
i have now done this and am able to play back DVCPRO HD and 10 bit Uncompressed SD on all of them.
however i also raided 5 drives together in encasment A and run an old project on DVCPRO HD 720p24 and it dropped frames i took the same raid set and put it in enclosure B and the project played back fine.
i then put the raid set back into enclosure A and the project played back fine when previously it didn’t
this is starting to drive me crazy
i’ll have a new E4P card in the next couple of hours and i’ll try that i will also have a deck tomorrow so i’ll try and edit to tape (where the problem usualy happens.
i hope i’ve followed you instructions properly
Nick
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Nick –
there is an old expression. If you keep playing with something, you will eventually break it.SO ONE MORE TIME. Lets start with box A. RAID 2 of the drives, and do tests. If it works, leave it alone. Raid 3 of the drives in Box A (same box). If it works leave it alone. Using Apple Disk Utility, delete your 2 raid groups, and raid all 5 drives together. Do the tests again – does it work ? If it works, leave it alone. Don’t touch it anymore.
If it doesn’t work, there is a problem with either one of the drives or the box itself.
What I suspect is going on, is that you are popping in drives in and out, with power on, and the RAID’s are not mounting. After every combo you should REBOOT your MAC. I know that it SHOULD mount, but it sometimes doesn’t.
The problem will not be the E4P card. You either have a bad chassis or a defective intermittent disk drive. One bad connector in the 500P chassis can cause this problem as well, but it may be intermittent.
From your description, you have something bad going on in Sonnet Chassis A, where it looks like Chassis B is always ok (is this correct ? ). If this is correct, leave chassis B alone, and do tests with just A, by trying one or 2 drives at a time. You will soon find out if it’s a bad slot or a bad drive.
You have spent DAYS on this by now. If you just work methodically, and don’t rush, you will find your problem, instead of panicing.
Bob Zelin
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Hi Nick –
I would love to hear your results. I just got called by a client that has a Sonnet 500P chassis, where one light did not come on. Without all the hoopla, I had the luxury of swapping out the chassis (same drives, no data lost), and everything started to work instantly. I am awaiting another PCI-X card so I can test out this “defective chassis” to see if it in fact a bad slot, or just “one of those things”.Bob Zelin
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Hi bob
thank you so much for you support. i’ve had a horriffic couple of weeks. i did as you asked and eventualy i found one of the drives had gone. eventualy the SMART test failed. the aja system test resulsts are still not favourable, so i suspect that there is an other drive on it’s way out. Sonnet have been great they have offered to replace bothe encasments.
i have not taken them up on there offer as i’m still not sure that it’e the actual encasements are at fault. i am not the most patient person to do this type of thing and unfortunatly i cant find anyone like you in the uk that can resoleve this kind of thing or i would have paid them to fix it a week ago.
it’s really difficult here as the company’s i deal with only support hardare fibre raids and my budget is tight to say the least. if it wasn’t for people like you i woyuld have thrown my hole system out of the window years ago and i’d have got an office clerks job.
it is still possible that there is a defective encasment so i may still try to get them swapped over.
thanks again for your help.
Nick
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Hi –
Let Sonnet get you at least ONE NEW CHASSIS, so you don’t drive yourself crazy (remember the one chassis with the one LED that did not come on). When you have a dying drive, and a potentially bad chassis, you can drive yourself crazy trying to identify where the problem can be. When you have no
spare parts to test out equipment, it can be impossible to troubleshoot.When you say “the company I deal with only supports hardware fibre raids” – this sounds to me that if they cant charge a lot of money, they don’t want to help. Anyone qualified to install and diagnose a hardware fibre channel RAID array can surely identify problems with the simple Sonnet 500P.
I’m here – keep me informed of what is happening. All of this is VERY RELAVANT to AJA Kona customers.
Bob Zelin
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