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Activity › Forums › Boris FX › RED 5.04 installation problem

  • Theo Van laar

    July 6, 2011 at 9:22 pm

    Hi Peter,

    I have uninstalled RED 4. Next I ran the registry cleaner from McAfee. Then I tried again to install RED 5. All versions (5.0, 5.02 and 5.04, 32bits and 64bits) gave the same error.

    I hope that you or your engineers will be able to find a solution.

    Theo

  • Peter Mcauley

    July 6, 2011 at 9:43 pm

    Hi Theo,

    We have a set of installers that our release engineering team has created specifically for you, that are designed to test out a couple of theories as to what the root of the problem may be. Are you available to look at this with us tomorrow?

    Thanks,

    Peter.

  • Theo Van laar

    July 6, 2011 at 9:53 pm

    Yes, I will be happy to test them.

    Theo

  • Peter Mcauley

    July 7, 2011 at 1:13 pm

    Hi Theo,

    Can you please send me your private email address? You can send that to me here: peterm@borisfx.com.

    Thanks,

    Peter.

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