Premiere CS4 and Media Encoder problems with .mov

[Eddie Lotter]

[Anthony Robinson] “Any suggestions would be helpful.”

Have a look at: Support:kb407928 Troubleshoot problems with AVI, MOV, MPEG, and other kinds of video files

Cheers
Eddie

[Sam Shah]

Premier CS4 is full of bugs – I just spent 2500 dollars an ordered the master collection.

Program will not allow to export videos – PProHeadless.exe error every time.

Uninstalled – reinstalled

Assigned priority and high setting in Task Manager
fooled with data files – NOTHING

I have to send this piece of crap back to Adobe.

There is no support – nothing – they are walking in the steps of Microsoft.

What a wast of time and money.

Can you guys tell – I AM REALLY PISSED OFF

test

[David Dobson]

Have you loaded all the updates?

[Robbie Dahl]

Dear Sam,
I feel your pain and so do a number of people with the same problem. Adobe does not have a patch for this bug because it really seems to be unpatchable. Thus, some of Adobes suggestions are just frustratingly unhelpful. Anyway, I fixed the problem and here is the fix. Hope it works for you.
Firstly, you will have to uninstall the entire Master Collection CS4 or whatever you have of CS4 – including Encore etc…
You then need to run the Adobe CS4 Clean Script which is designed to resolve some problems and is available at – https://www.adobe.com/support/contact/cs4clean.html
Reboot and reinstall CS4 which may take hours. Sorry for suggesting a solution that will probably take you a full day, but it is the only way.
As I had installed CS4 on two similar computers and had no problem with one of the installations, I am guessing that the problem was triggered by two possible things:- My firewall may not have given permission to one of Dynamic Links requests – recommend you allow all requests if you have a firewall.
The other thing that may have been the problem was opening up CS3 projects in Premiere Pro. Hopefully this clean script will overcome that. As things are just fine at the moment I am hesitant to open a CS3 project just yet. I will take a Drive Image first before doing so and when I do I will let you know if a problem occurs.

[Robbie Dahl]

As above – uninstalled CS4 and reinstalled CS4 after using the Clean Script supplied by Adobe. All running well with Media Encoder behaving itself with a couple of projects using fairly routine avi files. I then started a project that had H.264 clips. On export the Media Encoder came up with the previous error message and will now not export any of my projects. So at least now I know that it was the file format that probably caused the problem in the first place and I will not use that format in Premiere pro for the time being.
Will wait to see if the update due at the end of this month – 4.1 will be able to export using these clips if not I will ask for my money back and never use Adobe again for video editing.

Robbie