Performance with AE CC

[Roberto Tafuro]

Yes,on my laptop,an i7950 with 4GB of ram works in the same way,terrible lags. With CS6 absolutely no problem. Another Nvidia graphic card on the laptop with the same drivers of my 680. Probably is a combination with Windows7 and Nvidia cards. Really don’t know! I’ve started a thread on the Adobe forum hoping for a solution. Otherwise i have to go back to CS6 because lags are really problematics while working.
Thank you so much for your time!
Bests,
Roberto

[Jason Jantzen]

If you’ve been with Adobe products long enough you’re probably aware that the last ditch effort is to uninstall and reinstall, which sucks especially if you have plugins and scripts and all that setup, but that may be the thing that fixes your situation.

Jason Jantzen
vimeo.com/jasonj

[Roberto Tafuro]

Yes Jason! But i don’t think that reinstall CC apps will help in this case. I’ve found other threads with same problem and a reply from Todd that says that this is a known issue.
https://forums.creativecow.net/thread/2/1038943
https://forums.adobe.com/message/5495984

Hope that it will be resolved soon.

[Jason Jantzen]

Well that’s good to hear. Reinstall sucks. Here’s hoping it gets resolved.

Jason Jantzen
vimeo.com/jasonj

[Todd Kopriva]

Here’s what we know about the issue with slowness when clicking to open a menu or when using a keyboard shortcut. (We’re still digging, though, so it may turn out that some of this is incomplete or incorrect.)

Because of a change for After Effects CC (12.0) that shows the activated user in the menus, After Effects is checking a file on disk each time that menus are accessed. Because of the way that we implement keyboard shortcuts, this also means that the file is checked each time a keyboard shortcut is used.

On computers where disk access is slow (e.g., because the disk is slow, the bus is slow, or something else is reading from the disk at the same time), this simple check of a file can add a noticeable amount of time—maybe half a second or even a couple of seconds in some cases.

We are in the process of fixing this. It is my hope (but not a promise) that we’ll be able to have a good fix in place for the next update, which we’re targeting for September.

In the meantime, here’s how you should be able to mitigate the problem:
Make sure that your software is installed on the fastest disk that you have, preferably an SSD. If you don’t have an SSD, then at least make sure that your software (applications and OS) are not stored on the same drive from which you’re reading footage or to which you’re writing output files. And certainly don’t run applications with high disk access (like WinZip or anti-virus software that intervenes at every disk access, just for a couple of examples) while you are working with After Effects. (BTW, this is all good advice for high performance even without this bug.)

If you make these changes and notice an improvement, let us know. Actually, let us know either way so that we can collect more information.

So, how did this get past us? I think that it’s because we tend to test on computers that are set up as I describe above, including tending to use SSDs and having our disk access spread across multiple disks. That said, we do apologize for letting this get out and inconvenience you.

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Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
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[Dwayne Tarver]

So far After Effects cc sucks. I have an i7-4700MQ 2.4GHz with 32 gig of ram and a 256 SSD with 130 gig free. Everything I do has a lag. If I open a project and click on the timeline if takes up to a minute for the monitor to update. I wait for the computer in case it is running background, come back 20 minutes later and the same thing happens. Everything else I do on the computer is lightning fast but After Effects performance blows. I have used many versions of AF and have never had this kind of issue.

AF cc should be a beta version. I am surprised that Adobe would release a program in this condition then have no idea what we are complaining about.

[Todd Kopriva]

Today, we released the After Effects CC (12.1) update, which fixes this slowness when using menus and keyboard shortcuts on some machines.

Try the update and let us know how it works for you.

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Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
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[Michael Roseberry]

The issue is still there. My system was working perfectly with CC. but the drag and drop function didn’t work when importing into the projects panel. I read from an adobe support person to update to v12.2.1 to solve the drag and drop issue. I updated to 12.2, 12.2.1, and 12.2.1.5 none of which fixed the drag and drop issues for importing. now after updating I have a HUGE HUGE HUGE lag between clicking on any function to the point that i think that the program is locking up, then it responds to what I commanded. CC has become useless to me now. I couldn’t possibly be more frustrated…

(All Apps are Updated…)
Do I need to go back to my Original CC installation and redo all my plugins???
or back to AE CS6 to restore my Drag and Drop on Import to Project Panel
(btw happens For all files on import .jpg, .mp4, .psd, .mov etc… I have to click File/Import or right-click inproject panel and select Import then Browse for files to import…)

Windows 8 Pro 64Bit PC
6GB Memory
SSD Harddrive Samsung 6.0MB/sec
AE CC v12.2.1.5
Nothing running in the Background)

[Jason Jantzen]

I’m also interested in the response from someone who knows more than me on this matter. My system has been behaving laggy as well. It’s mostly selecting stuff, or for example say I select 50 layers and then click the 3D switch. Sometimes it’s instant, and sometimes it’s one…at…a…time, then flies through the rest. Just weird things that create lag all over the place. It seems that it didn’t used to do that with the initial release. My system is optimized per Adobe’s recommendations with OS and Apps on a sata 3 SSD, media on an separate HDD (7200) and cache on it’s own sata 3 SSD as well. I’ve got 32gb of RAM AE and seems to enjoy about 24gb of it at times. Maybe caching a lot?

I wonder if there’s a common element between users who work with a lot of shape layers or use a certain plugin. In my most recent project, I’ve experienced lag in the interface, and it’s mostly shape layers, ease & whiz expressions, and a few stock plugins (hue, and fast blur).

Jason Jantzen
vimeo.com/jasonj

[Michael Roseberry]

Ya exactly what I was getting. I start a brand new comp create new solid layer lag on selecting and showing up. The very first selection. So not like I had a lot going on and it was just getting hung up. I have been using after effects for a couple years now so I’m not a newbie with the program. I know what to expect from my system and this software. I can typically run AE, Photoshop, Internet, and 3DS max or Cinema 4D at the same time with a HUGE AE comp with no issues whatsoever… I uninstalled CC with all the updates last night. But I haven’t checked yet to see if problem was resolved yet. I’ll let you know shortly.

P.S. FYI, I uninstalled CC while leaving preferences. This allowed me to keep my plugins intact when I reinstalled.