PC vs Mac render issue

[Olly Lawer]

OK, so it appears the error happens in Full Res RAM preview too…

Cleared Cache and Database.

Error still happens.

Doesn’t happen with the same file on the Mac.

I’m completely flummoxed.

Olly Lawer

[Walter Soyka]

Does it make a difference if you turn off multiprocessing? (Not suggesting that’s a real-world solution, just trying to figure out what’s going on.)

Any chance you can upload a reduced project?

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog – What I’m thinking when my workstation’s thinking
Creative Cow Forum Host: Live & Stage Events

[Ericbowen]

What happens if you render to PNG or another sequence of still format?

Eric-ADK
Tech Manager
support@adkvideoediting.com

[Olly Lawer]

OK so we tried a PNG sequence. The problem was even more apparent. We tried no MP and the issue was the same.

So we took off effects one by one and we solved the issue.

Still doesn’t explain why it works on Mac but not PC. To be honest, it’s been a nightmare. The PC does weird things that the Mac just doesn’t do – I now get the saying “Macs just work”!

The latest error is:

We needed another machine and just ordered a 12 core Mac Pro. It’ll be interesting to see the difference!

Thank you for your help btw – always appreciated.

Olly Lawer

[Ericbowen]

The Asio and WDM mentioned there is the Audio driver. Asio is the Pro Audio based driver module type and WDM is Windows Audio. OSX uses Core Audio which is a completely different implementation. You have something wrong with your audio files. Check any effects on the audio or make sure your sample rate for the comp matches the audio media sample rate.

Eric-ADK
Tech Manager
support@adkvideoediting.com

[Walter Soyka]

[Olly Lawer] “Still doesn’t explain why it works on Mac but not PC. To be honest, it’s been a nightmare. The PC does weird things that the Mac just doesn’t do – I now get the saying “Macs just work”!”

I know this probably isn’t terribly helpful, but what you are seeing is in no way normal. I moved my business away from Macs only onto both PCs and Macs two years ago and it’s been my experience that PCs “just work” as well as Macs do, and that Macs can have the same kind of head-scratching frustrations that people normally attrivbute to PCs. I’ve found our PCs (all HPs) to be extremely reliable and we have never had any output incompatibilities or output errors as you have described.

Looking back at your series of posts, I think there is something seriously wrong with your system, particularly related to QuickTime — as you said that installing QuickTime Pro fixed a problem that it should not have.

In other words, it’s with some irony that I suggest the source of your PC problems may be Apple.

I’d suggest uninstalling QuickTime, then uninstalling Creative Cloud. Re-install QuickTime, then re-install Creative Cloud.

Another possibility may be some kind of third-party firewall that’s interfering with your system’s internal network stack, which is used for interprocess communication between 64-bit Ae and 32-bit QuickTime.

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog – What I’m thinking when my workstation’s thinking
Creative Cow Forum Host: Live & Stage Events

[Olly Lawer]

Sorry for the delay.

I think the issue seems to be related to saving directly to the Dropbox folder. When we save to the desktop, we don’t see a problem. Just windows glitching with Dropbox I think…

Olly Lawer