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Nightmare Scenario!!!!
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The fact is that these lacies are dodgy!!!
The internet is full of people who have had problems with them – mostly with that ole clicking sound followed by the drive dismounting itself (and all fcp media going off line) while it thinks about what it should do next, then spinning back up when the two drives inside decide they’ll communicate with each other. – This seems to get worse untill one day the drive wont spin up at all or the power supply seems to pack up.
The company I’m working for have just bought a different drive for me to play with tomorrow. I’m sure it wont be a lacie!!!!
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Clicking sound? Well that doesn’t sound good.
Kevin Monahan
Author – Motion Graphics and Effects in Final Cut Pro
fcpworld.com -
[Sean Davison] “The fact is that these lacies are dodgy!!!
The internet is full of people who have had problems with them -“
They’re also full of folks like myself that have four year old LaCie’s that keep cranking along. Fact is that there are more LaCie’s sold than any other brand so there would be more possibility of bad drives showing up.
I’ve run the Big Disk Extremes for over a year and have recommended them to many colleagues. To date, none of them has had an issue. So are there some problems? Yes. Is it indicative of the entire product line? No.
Walter Biscardi, Jr.
Creative Genius, Biscardi Creative Media
https://www.biscardicreative.comNow in Production, “The Rough Cut,” https://www.theroughcutmovie.com
Now editing “Good Eats” in HD for the Food Network
“I reject your reality and substitute my own!” – Adam Savage, Mythbusters
G5 Dual 2.0, AJA Kona 2, Medea FCR2X
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Hi Sean,
I am sorry to hear that you had bad experiences with our drives. Let me know if there is anything we can do to make it right to you.I would like to respond to your comments about the quality of the components and the fact that the internet is full of people with problems with LaCie products.
1. LaCie has been doing external storage products for 17 years now. If we were using low quality components we would not have lasted that long and performed so well in the past few years. In our fiscal year 05 we shipped 2M units of external storage products, up from 1M the year before. We work exactly like a computer manufacturer. Drives manufacturers like Seagate send us mechs for us to qualify. If they match our requirements in performance/reliability we use them. Only best of breed components because it’s our reputation that’s on the line, not the reputation of Seagate, Hitachi or any other component that we use (Oxford 912 for example).
When it comes to the video editing world, our drives are used by thousands of professionals including high profile companies and individuals. You’ll always find people who had a great experience with 1 brand of drives, when other people don’t like the exact same drives. For people who had a bad experiences, we always do everything we can to make it right.
2. About the web. Most people who post online have technical problems and are looking for answers. Firewire drives have been extremely popular in the past 3 years and being the largest manufacturer, our name comes up more often. The reliability of the products is always the top priority but when you deal with hardware, the risk for failure is never 0.
I just came back from an event that gathered most of our industry (resellers and vendors) and LaCie received Best Hardware and Best Vendor Awards (out of 200 vendors across all categories). While it does not help with your specific situation, it shows that the reputation of LaCie is very strong and that our products are doing extremely well.
Feel free to email me if you need anything.
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mmmm. My Experience is that an inordinate number of these drives are going bad. Maybe it’s just a batch we got here in the UK
Thanks for the response Matt – I’ve got one dead drive and the people I’m working for have a couple – do we send them to Lacie or the People we purchased them from? (They’re both out of Warranty) -
Hi,
Two things. One pertains to all Firewire Drives and the other specifically to Lacie. The Lacie drives work fine and are worth their money.
1. All Firewire Drives recommend leaving 30% free space on the drive. If you go beyond that there is risk for problems.
2. Lacie drives in particular do not have cooling fans in their housings. Keep them in a well ventilated area and use a small 4″-6″ clip on fan if necessary to keep its’ temperature down.
Pura Vida,
Craig -
Hi Sean,
I had not realized that you were in UK. I am in the US so I can only suggest that you contact LaCie UK. They should be able to tell you what the local procedure is.Here is their contact info:
LaCie Ltd
46 Gillingham Street
London SW1V 1HU
UNITED KINGDOM
Fax: +44 (0)20 7233 8338
sales.uk@lacie.comHope this helps.
Mat -
Hi Craig,
Thanks for the comments.Just wanted to add something. LaCie just released the 4th generation of d2/Big/Bigger. All drives feature a new thermal foam for even greater heat dissipation.
Some models (using hotter 500GB mechs) feature now a unique cooling system with variable speed fan (so drives remain quiet when there is no need for extra cooling): 500GB d2, 1TB Big Disk Extreme and all Bigger Disks.
Mat
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[Kevin Monahan] “Are you unmounting (ejecting) them before shut down? “
I’m interested in what goes on here. If I unmount my FW drives they spin down but then when I shut the mac down it spins them up again as part of the shutdown, then they spin down once the computer’s off. Are you suggesting that I unmount them AND disconnect them?
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clicking usually = so long drive. not a ‘full drive” thing – but a mechanical breakdown.
my experience.
fp
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